Client Relationship Manager

The individual will assist with the management of clients within Stonehage Fleming Investment Management. The role will comprise management of the existing client book, entailing portfolio reviews and trade implementation, periodic reporting and regular client contact and communication. The role will also entail supporting new business development and in due course, the expectation to manage a book of clients themselves.

PRINCIPAL ELEMENTS AND ACCOUNTABILITIES

• Support the Director and Partner with the day to day management of the client book

o Help maintain existing client relationships

o Assist in preparing and presenting to prospective clients

o Assist in managing clients’ investment portfolios

o CRM system maintenance and review of restrictions, including the review of models

o Quarterly review of client investment restrictions

o Timely, professional and accurate response to client queries and requests

o Ensure any necessary documentation is in place – recording details on CRM system

o Accurate and timely portfolio modelling and order building – including constructing and implementing model changes across the wider client book

o Preparing and implementing investment recommendations

o Post trade monitoring, to ensure transactions have been implemented accurately

o Develop investment strategy for bespoke large and complex Advisory clients, and ensure sufficient knowledge of these bespoke strategies to provide holistic portfolio advice

o Organisation of client meetings, coordinating with the parties involved

o Prepare documents for client meetings

o Contribute in client meetings, leading client meetings on occasion, taking accurate and timely minutes of client calls and meetings

o Monthly and quarterly preparation and checking of client valuations and the distribution of client reports

o Strong interest in investments is essential with a mindset of continuous development of macro-economic and finance knowledge

o Contribute to and co-ordinate ad-hoc investment due diligence on investment opportunities for clients

o On occasion, be prepared to carry out independent research and provide critical thinking on unfamiliar topics and provide an objective and considered recommendation to clients

o Ensure semi-annual review takes place

o Ensure full set of up to date documentation is on the client file

o You are working towards inheriting a book of clients

o You are responsible for adhering to the operating procedures of the business as written and of providing enhancements and changes to the procedures as and when identified. It is essential that any such changes are properly documented immediately.

o You are encouraged to engage with other parts of the business as much as possible, developing strong working relationships

o Assist in the preparation and implementation of any new systems, working to ensure that all Client Relationship requirements of the new system are met

QUALIFICATIONS AND EXPERIENCE

COMPETENCIES, SKILLS AND BEHAVIOURS

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