Talent.com
Hyundai
Commercial Training Developer (Brand; Customer & Management)Hyundai • Leatherhead, ENG, Hyundai Motor UK Ltd
Commercial Training Developer (Brand; Customer & Management)

Commercial Training Developer (Brand; Customer & Management)

Hyundai • Leatherhead, ENG, Hyundai Motor UK Ltd
30+ days ago
Salary
£27,000.00–£30,000.00 yearly
Job type
  • Full-time
Job description

Responsibilities

  • Training development from research, scoping and deployment of both digital and in-person programmes
  • Design of bespoke training solutions that build and a customer centric solution within all training programmes. Linking impact measurement to each training programme from business performance and customer experience data including TNA’s, HCX, NCBS, etc
  • Implementation and monitoring of all commercial Brand Immersion; Customer and Aftersales Commercial training programmes to the Retailer network, HMUK personnel and where appropriate partner providers. With the development of a welcome and brand immersion programme for managers within the network
  • Taking the lead in delivery online or face to face training, including the design and delivery of video assets from script, run through to final execution and launch
  • Identify the training needs of the network in line with the requirements identified from HMUK teams, appropriate affiliate partners (e.g., Innocean) and through ongoing assessment of all available data including TNA’s, HCX, NCBS, etc.
  • Maintain constant and consistent engagement with internal teams and affiliate partners to ensure needs and feedback are understood with solutions that address these needs identified, agreed, and communicated
  • Ensure robust, evidence based and detailed reporting linking to key elements within the Retailer Scorecard and wider business objectives, evaluation, and assessment of all Brand; Customer and Aftersales Commercial training and development to ensure they achieve organisational objectives and remain cost effective.
  • Work with internal HMUK teams to plan and activate communications strategy to actively promote all Brand; Customer and Management Commercial training and development activities and offerings and ensure maximum engagement, understanding, compliance, and recognition
  • Actively seek Retailer and Internal HMUK feedback through survey and face to face sessions to identify manage and optimise all associated and relevant platforms and portals

  • Ensure you are familiar with current and future training methods, technologies, formats, delivery mechanisms and devise new initiatives utilising the best solution for the learning need, which supports the overall strategy as required
  • Manage and support the design and delivery of product events and launches with the key aim of knowledge transfer, but equally ensuring measurement of each learners understanding.
  • Actively participate in HMC and HME courses, meetings etc as required
  • Complete Retailer and Partner Provider visits as required to drive engagement and awareness of training and the standards needed to be achieved
  • Support as required the Hyundai Training Administration and Support team in the deployment of their duties with a one team mindset
  • Manage as required the Partner Provider relationships, contracts, and Service Level Agreements ensuring HMUK interests and value for money are achieved
  • Input into, manage and report on the commercial training budgets / plans; reconciliations, payment flows and workflow business approvals across all stakeholders on time and when required
  • Provide BMI and reports as required
  • Oversee design and deployment of core management accreditation programme that supports onboarding of new Managers, development of core operational skills and drives continuous improvement
  • Ensure the alignment of business metrics and performance improvement training activities that identify best practice and drive targeted solutions
  • Identify and implement specialist agency solutions for targeted consultancy to deployment of enhancement programmes. E.g. Used/New Car Sales and Management/Leadership
  • Development of management comms and monthly/quarterly online health clinics targeted at performance areas agreed with internal stakeholder group (Used/New/Aftersales) to drive engagement and operational effectiveness

Personal Specification

  • An ability to lead by example with Brand and Customer at the heart of what they do and how they act
  • An attention to detail and the ability to understand a wide range of stakeholder requirements
  • Drive and resilience able to overcome resistance to change
  • Self-motivated with natural drive for creativity and innovation
  • Good influencer. Ability and stature to deal confidently with HMUK; Retailer; partner provider and affiliate personnel
  • Curious with constant desire to innovate and optimise all job functions driven to deliver the customer experience at every touchpoint
  • Ability to use initiative and ingenuity when responding to problems ensures right solutions are delivered
  • Articulate with excellent communication and presentation skills
  • Ability to manage different priorities, even when working under pressure
  • Process led with high level of care and attention to detail
  • Ability to ensure tasks and requirements are completed within given timelines
  • Good working knowledge / skill level of Office based programmes (Word / Excel / PowerPoint) and Power BI to drive optimised insights
  • Automotive industry experience advantageous
Create a job alert for this search

Commercial Training Developer (Brand; Customer & Management) • Leatherhead, ENG, Hyundai Motor UK Ltd

Similar jobs

Customer Training Manager

Signet Recruitment and RetentionUxbridge, ENG, GB
Full-time

An opportunity has arisen for an experienced.This role is ideal for someone who enjoys combining.You will take ownership of a customer training function, leading a team of instructors and ensuring ... Show more

 • Promoted

Senior Customer Training Lead - Engineering Safety-Critical

CBSbutlerUxbridge, England, GB
Full-time

CBSbutler is seeking a Customer Training Manager in Uxbridge, UK, to lead the delivery of technical training on complex, safety-critical products.The ideal candidate will have proven experience in ... Show more

 • Promoted

Sales Consultant: Training, Growth & Uncapped Commission

VerisureEast Horsley, England, GB
Full-time

Join a forward-thinking company as a Sales Consultant, where you'll receive top-notch training and mentorship to excel in your sales career.This role offers an opportunity to make a genuine impact ... Show more

 • Promoted

Engineering Training Delivery Lead (Regulated)

Heathrow AirportHounslow, England, GB
Full-time

Heathrow Airport is seeking a Delivery Manager for Engineering to ensure effective delivery of technical and operational training.The successful candidate will lead a team, manage third-party train... Show more

 • Promoted

Customer Training Manager

CBSbutlerUxbridge, England, GB
Full-time

Commutable from: Greater London / North London / Hertfordshire / Berkshire / Surrey.We are supporting a globally recognised engineering organisation in the search for a Customer Training Manager to... Show more

 • Promoted

Customer Training Manager

Martin-Baker Aircraft Company LtdDenham, England, GB
Full-time

Martin-Baker is the world's leading manufacturer of ejection seats and related equipment, the only company that can offer a fully integrated escape system that satisfies the very latest in pilot op... Show more

 • Promoted

Solar Sales Pro: Uncapped Commissions & Training

Top ClosersKingston upon Thames, England, GB
Full-time

A leading sales company in renewable energy is seeking a motivated Sales Representative to join their team in Kingston upon Thames.The ideal candidate will have at least 2 years of sales experience... Show more

 • Promoted

Senior Training Manager (Aerospace / Defense)

AuricoeUxbridge, England, GB
Full-time

This is not a traditional L&D management role, this is about.Deliver training from Uxbridge, UK with some.Partner closely with engineering, commercial and customer teams.A proven people manager wit... Show more

 • Promoted

Training Specialist

BT GroupWatford, England, GB
Full-time

Due to the sensitive nature of this role, you will be required to undergo DV (Developed Vetting) level Security Clearance.An allowance of £5,000 per annum may be payable monthly while you hold this... Show more

 • Promoted

Change Management Lead

Focus GroupShoreham-by-Sea, ENG, United Kingdom
Full-time +1

Drive transformation that actually sticks.Shoreham-by-Sea (hybrid – 2–3 days in office).Focus Group is a £300m-revenue, 1,300-person technology services company backed by Hg Capital.Following our $... Show more

 • Promoted

Trainee Mortgage Advisor - Training & Uncapped Earnings

Countrywide Mortgage ServicesSutton, England, GB
Full-time

Countrywide Mortgage Services, located in Sutton, UK, is seeking individuals for a rewarding career in mortgage and protection advice.With a competitive salary and uncapped earning potential, candi... Show more

 • Promoted • New!

AI Development Trainee Course (Crawley)

ITonlinelearning RecruitmentCrawley, ENG, GB
Part-time

AI Engineer Programme – Job Support Included.Complete online training designed to take you from beginner level to your first AI Engineer role.Study part-time, build practical artificial intel... Show more

 • Promoted

Recruitment Consultant - Trainee Sales Role

SW6 Associates LimitedEpsom, GB
Full-time

Trainee Recruitment Consultant Southwest London.If youre motivated by success, progression, and earning potential, this is your chance to break into a high-performance recruitment environment with... Show more

 • Promoted

Sales Trainer

Octopus Electric VehiclesWeybridge, England, GB
Full-time

Octopus Electric Vehicles 🚙 – Growth – fixed /.We are on the hunt for a high‑energy Sales Trainer to join our mission of driving the future of sustainable transportation.This role is the heartbeat... Show more

 • Promoted

Luxury Store Lead: Drive Sales & Customer Experience

FLANNELSKingston upon Thames, ENG, United Kingdom
Full-time

FLANNELS is seeking an exceptional Assistant Store Manager for their Kingston location.The successful candidate will need to maximize turnover, manage the team effectively, and ensure an outstandin... Show more

 • Promoted

Store Coach Designate: Lead, Coach & Delight Customers

DunelmSt Albans, ENG, United Kingdom
Full-time

A leading homewares retailer is seeking a Store Coach Designate to enhance customer experiences across stores in North London.This role requires strong leadership, a customer-centric approach, and ... Show more

 • Promoted

Recruitment Trainer - Learning & Development

Recruitment Pursuits LtdCrawley, England, GB
Full-time

Recruitment Trainer - Learning & Development.This is an exciting opportunity for a talented individual to join an agency that offers one of the best training programmes for trainees, experienced co... Show more

 • Promoted

Entry Level Management Trainee

The Atlas CollectiveWatford, ENG, GB
Full-time

Entry Level Management Trainee.Watford | Full-Time | In-Person.Step Into a Career with Real Growth Potential.That’s why we’re offering one ambitious individual the chance to begin an ex... Show more

 • Promoted

Business Development Manager Multi-Modal Freight

Heathrow PersonnelSunbury-on-Thames, GB
Full-time

BusinessDevelopmentManagerMulti-ModalFreight.BusinessDevelopmentManager(BDM). Show more

 • Promoted

Customer Experience Specialist | Hybrid, Training & Growth

Tate RecruitmentWatford, England, GB
Full-time

A growing customer service organization is looking for passionate individuals to join their team in Watford.This role involves managing customer orders, updating systems, and collaborating with tea... Show more