Main Tasks
* Offer exceptional guest care at all times
* Provide support to and supervise the team for an effective and efficient shift
* Support the M&E Operations Manager in leading a service programme that ensures the guest experience is truly engaging
* Communicate guest feedback to the team and continuously strive to improve guest service standards and satisfaction by fostering positive guest experiences
* Ensure everyone in the department is operating in a safe and orderly manner, with particular adherence to Manual Handling
* Implement SOPs to ensure consistent and high-quality service delivery, while also conducting regular training sessions to familiarise team members with the hotel's service standards and products
* Support the M&E Operations Manager ensuring all revenues are posted accurately and in a timely manner
* Help to enhance team engagement by implementing HR policies, procedures and compliance
* Collaborate with other departments to ensure seamless coordination
* Provide support for recruitment by sourcing, interviewing and selecting qualified candidates, ensuring a warm welcome for all new starters
* Support the M&E Operations Manager with inventory management and ongoing maintenance of operating equipment and other assets
* Utilise all relevant systems correctly to complete tasks in a timely manner
* Adhere to Company policies, Code of Conduct,...
Assistant M&E Operations Manager • Southampton, Hampshire, UK
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