Complaints / Resolution Officer (Housing)

Housing Complaints / Resolutions Officer Role to start ASAP

Responsible for handling customer complaints, member and MP enquiries, statutory enquiries

City of London

Hybrid Working - 2 days in the office / 3 days from home

Temp to Perm Role

• Dealing with stage 1 complaints

Leading social housing organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day-to-day repairs service to residents and front-line staff. The role includes answering calls, supporting management in compiling reports, monitoring KPIs, and dealing with day-to-day queries from front-line staff to ensure proper routing within the team.

We seek individuals who can support operational tasks and also bring innovative ideas to enhance citizen-focused, simple, open, and transparent services. The officer will ensure the council meets its obligations in handling statutory and non-statutory complaints, resolving issues, and promoting shared learning for service improvements.

Key skills :

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