Senior Product Owner

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This range is provided by Lloyds Banking Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

About this opportunity

We’re the Smarter Journeys Lab, an integral part of the amazing Colleague Channels Platform! Our mission is to innovate and enhance customer journeys and drive growth through cutting‑edge solutions. We take pride in our strong culture, with a key focus on inclusivity, innovation, and continuous learning.

We’re committed to leveraging AI and Automation to deliver significant value to both customers and the business. In 2024/25, we delivered three of the Bank’s pioneering AI products: transforming the Complaints journey with Merlin, developing a group‑wide Knowledge Management solution (Athena) and Outcome Testing (Orion), a critical component of our control environment. We also own and manage LBG’s Diary Manager system helping to optimise customer and colleague interactions.

In 2026 we want to take this journey further—aiming to build on our existing products while always looking for opportunities to innovate and go further for our customers and colleagues. This role presents an exciting opportunity to enhance customer value by becoming more data‑driven, and utilising predictive, leading‑edge technology.

We’re passionate about being northern‑based and putting the North on the map for LBG. Join us and be part of this exciting journey!

Products you will lead

• Complaints – a critical area where we aim to resolve issues quickly and fairly, retaining trust and strengthening relationships. We’re driving this transformation through advanced technology and AI‑powered solutions, including platforms that streamline case handling and enable smarter decision‑making. Our approach combines intelligent automation, data‑driven insights and generative AI capabilities to improve efficiency and deliver better outcomes for customers.
• Diary Manager – a Group‑wide scheduling platform that enables colleagues and customers to book and manage appointments seamlessly, including self‑book functionality for key services. It’s widely adopted across our brands and plays a critical role in delivering smooth, efficient experiences. The product is supported by a large, collaborative team combining product expertise and technical skills, with a strong focus on continuous improvement and innovation.

What you will do

As the Product Owner you’ll lead a large, collaborative team blending product and technology expertise to deliver cutting‑edge solutions at scale.

What you’ll need

• A strong grounding in Product Management and Agile Methodology with validated experience of leading across multiple products.
• Ability to create a clear product strategy using internal and external insight and clear data points.
• Strong background in delivering scale solutions ensuring clear objectives, key results and measurable value.
• Collaborative approach to working with internal teams, partners and third‑party suppliers.
• Excellent communication skills with evidence of influencing up to senior executive level.

And any experience of these would be really useful:

• Experience of delivering AI products or ability to demonstrate understanding of the technology.
• People management skills as leading and coaching other colleagues will be a core part of the role.

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

Benefits

• Generous pension contribution of up to 15%
• Annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days holiday, with bank holidays on top
• Range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!

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