Operations Co-ordinator

Excellent opportunity to join our property / surveying based client on a full time permanent basis.

We are delighted be partnered (on an exclusive agency arrangement) with our successful, established and very friendly client as they seek to recruit a full time permanent Operations Co-ordinator to join their team at their offices on the outskirts of Haywards Heath (due to office / workplace location it is essential to drive and have your own vehicle)

My client is very highly thought of within their sector and offers an excellent environment and team in which to work. This role is full time (Mon-Fri 9am-5 : 30pm or could also be 9am - 5pm Mon- Fri). This is an excellent opportunity to join an established and very reputable company within the property

Operations Co-Ordinator

Full time permanent role

Mon-Fri 9am-5 : 30pm - office based mainly with some opportunity to work from home

Haywards Heath - outskirts. There is plenty of free parking on site available for all staff.

Salary £32000 – £36000 per year plus very good company benefits, 25 days holiday plus all bank holidays and professional development opportunities within the business. Performance-based incentives and pension contribution scheme

This is an excellent opportunity to use your skills and experience gained within a sales office support / co-ordination role, working as a key part of a friendly and busy team. Some background within a property based company would be beneficial but is certainly not essential.

We are seeking a candidate who understands the importance of meeting service level agreements (SLA's) and who is skilled in efficient route scheduling of field based staff. You will act as a bridge between the sales / booking team and the surveyors who are undertaking client appointments.

The role - Operations Co-ordinator

The Operations Co-ordinator acts as the central bridge between the Sales Team and company Surveyors.

The role is accountable for ensuring surveying instructions are allocated, managed, and completed efficiently. The position ensures surveyors are supported, workloads are achievable, and all outputs are delivered accurately and on time. This role is key to maintaining staff productivity, service quality, and overall client satisfaction.

Duties will include

Workload & Route Management of colleagues -

Ensure efficient routes / manageable schedule is arranged

Review surveyor allocations to ensure routes are practical, geographically efficient, and reasonable.

Liaise with the Sales / Bookings team to balance workloads across all available surveyors.

SLA & Performance Management -

Monitor surveyor progress to ensure all jobs, reports, site notes, and invoices are completed within service level agreements

Chase surveyors proactively for outstanding or late work, escalating where necessary.

Maintain daily / weekly reporting to management on service level agreement adherence and surveyor performance.

Surveyor Support -

Act as the first point of contact for surveyors requiring support, clarifications, or escalation of issues.

Resolve queries efficiently to avoid staff downtime and ensure continuous workflow.

Administration & Compliance -

Oversee job information and data accuracy from booking through to invoicing.

Ensure reports meet required standards before issue.

Liaise with Finance / Admin teams to ensure invoicing is completed accurately and within service level agreements

Continuous Improvement -

Identify recurring operational difficulties and recommend improvements.

Support induction and training of new surveyors with process and compliance requirements.

Promoting best practices for efficiency and quality control

Person Specification

Essential :

Previous experience in an operations co-ordination role.

Strong organisational and time management skills, with the ability to manage multiple deadlines.

Excellent communication skills with the ability to liaise confidently between sales teams, surveyors, and management.

Proven ability to monitor performance against KPIs and chase effectively without conflict.

IT literate, with experience in CRM, job management, or workflow software.

Desirable - not essential :

Knowledge of RICS survey workflows, Level 2 / 3 reporting, or property inspection processes.

Experience managing remote staff or field-based teams.

Previous supervisory experience in a service-driven environment.

Experience, competencies and knowledge required :

Can demonstrate previous experience in an operations co-ordination role.

Taking ownership for ensuring jobs are delivered on time and to standard.

Strong problem-solving skills - Able to resolve day-to-day issues quickly and independently.

Attention to Detail - Ensuring accuracy of job data, notes, and reports.

Good team player - Building strong working relationships with sales and surveyors.

Resilient nature - works well under pressure, balancing competing demands.

Must drive and have own transport - due to workplace location.

For more information regarding this new and exciting Operations Co-ordinator opportunity, please apply now! Short-listing will take place soon - don't miss out!

Wild Recruitment Ltd T / A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job