Customers Services Coordinator

Location : Hyde (5 days on-site)

Contract : Permanent

• ?? Hours : Full-time, Monday to Friday

Are you passionate about delivering outstanding customer service and keeping operations running smoothly? We're looking for a proactive and organised Customer Service Coordinator to join our team in Hyde on a full-time basis?

What You'll Be Doing :

The purpose of role is to provide a professional and effective service to all of our customers with regards to the management of orders

Be a central point of contact for all customers, plants, 3PL's and account managers regarding customer order management.

To work collaboratively across the full Pilgrims Europe Customer Service Team

Be flexible to meet ongoing business needs and rota requirements which include weekends and bank holidays

The purpose of role is to provide a professional and effective service to all of our customers with regards to the management of orders

Be a central point of contact for all customers, plants, 3PL's and account managers regarding customer order management.

To work collaboratively across the full Pilgrims Europe Customer Service Team

Be flexible to meet ongoing business needs and rota requirements which include weekends and bank holidays

Key Responsibilities\Measures of Success Act as an 'ambassador' for Pilgrims, ensuring professional conduct, approach, and personal presentation at all times.

Continually developing own skills through completing Company training

To communicate at all levels sharing information, knowledge, instructions, advice, support and understanding.

Develop a breadth of knowledge and understanding of the team, working with your colleagues in other departments and functions.

To carry out other duties that may reasonably be requested of you to ensure the efficient running of the business.

Support the Manager, assisting with development strategies which questions current working practices with a view to continuously improve our methods.

To ensure accurate processing of daily EDI transmissions and to manually input or scan orders.

Maintenance of all systems / tools required to process orders first time accurately and efficiently.

To act as a substitute when colleagues are absent.

Take ownership of issues and flag as the arise.

To support the wider team through cross business order processing support for PFM / MP and PUK

To undertake other ad-hoc duties as and when requested

Apply problem solving techniques to resolve operating problems and recommend improvements to maintain operation running costs at a planned level

Ensure that all processes are carried out correctly / to standard, first time

Must be aware of all business requirements and understand the impact of their decisions

Uphold a consistent approach to working procedures in line with all company policies, procedures, and best practice.

Working effectively in reducing errors to reduce cost

Provide an excellent customer service by building strong relationships at all levels of the business internally and externally

To answer the phones / email queries in a timely manner

Ensure Safety first

Provide functional reports on request

Skills & Knowledge SAP Experience

Excellent customer service skills

High degree of IT literacy including Microsoft Office, particularly excel

Exceptional accuracy and attention to detail

Excellent verbal and written communication skills

Ability to work under pressure and able to multitask

Ability to build key working relationships both internally and externally

Flexibility, openness, able to manage and embrace change, approachable

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