IT Support Analyst

IT Support Analyst Edinburgh (Hybrid) Competitive Salary plus Benefits PermanentPosted Date : 01 / 07 / 25Start Date : Jul – Sep 26Meraki Talent are working with a respected UK law firm to find an experienced IT Support Analyst to join its established technology team in Edinburgh.This is a great opportunity for a hands-on IT professional to deliver high-quality support and play an active role in firmwide IT initiatives. The firm is looking for a reliable and technically capable individual with proven experience in IT support, a strong service mindset, and a proactive approach to problem-solving. Responsibilities of the IT Support Analyst :

• Deliver second-line support for desktops, laptops, mobile devices, and core systems, ensuring effective issue resolution for both in-office and remote staff.
• Build, configure, and manage end-user devices, keeping operating systems and business applications up to date and secure.
• Take part in deploying new systems and software, assisting with installation, integration, and user readiness.
• Actively contribute to internal IT projects, offering technical expertise and supporting delivery within deadlines.
• Help develop internal documentation and guidance to ensure consistent processes and knowledge sharing within the team.

Background of the IT Support Analyst :

Proven IT Support experience (2nd Line) in a law firm or wi...