IT Service Analyst

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As an IT Service Analyst in the Robotics Live Service (RLS) team, part of HMRCs Chief Digital Product Office (CDPO) within the Chief Digital and Information Office (CDIO), you will play a pivotal role in ensuring the stability, performance, and continuous improvement of our robotic process automation (RPA) services. This role is essential in supporting the live operations of virtual machines and automated solutions that underpin critical business processes across HMRC.

You will be responsible for monitoring, maintaining, and enhancing the live RPA environment, ensuring that robotic processes run efficiently, securely, and with minimal disruption. Working closely with developers, business stakeholders, and IT operations, you will help identify and resolve incidents, manage service requests, and contribute to problem and change management activities.

Your contributions will directly support the Automation Teams mission to deliver high-quality, scalable, and resilient automated services that drive operational efficiency and improve customer outcomes. You will also be expected to contribute to service reporting, documentation, and continuous service improvement initiatives.

Job description

As a Robotic Live Service Analyst ...