Talent.com
This job offer is not available in your country.
IT Support Analyst

IT Support Analyst

Shepherd and Wedderburn LLPCity of Edinburgh, Scotland, United Kingdom
30+ days ago
Job type
  • Full-time
Job description

We have an exciting opportunity to join the Shepherd + Wedderburn Service Desk team.

The S+W service desk is an eight person team split across Edinburgh, Glasgow and London. The team rota the provision of first, second and third line support to 500+ users. Outside of the rota, team members are involved in the planning, delivery and documentation of a variety of projects.

The role

Primary Duties

  • To maintain and deploy the firms laptop and desktop operating systems and applications.
  • To test, commission and install new software, hardware and IT systems
  • Contribute to the development and documentation of IT procedures and processes.
  • Act as a technical resource in projects as directed by manager

Secondary Duties

  • To provide 2nd line application, OS and hardware support for internal and remote workers.
  • To resolve user issues in a timely fashion and to escalate with relevant details where appropriate
  • To carry out any other reasonable duties as requested by manager

    • Candidate Profile

  • Experience of OS and application deployment
  • Strong technical support capability covering Windows 10, MS Office, Active Directory, MS Exchange and iOS configuration (including EMM experience)
  • Experience of iManage, Citrix, Windscribe, Workshare, Mobile Iron and Mimecast
  • Patch Management
  • Service Desk experience providing support to a multi-site organisation.

    • Technical Skills / Experience

  • Demonstrates appropriate range of legal knowledge and, with assistance, can identify issues outside their expertise and seek appropriate assistance.
  • Demonstrates initiative to obtain relevant information to complete tasks.
  • Produces a solution best addressing requirements, with guidance.
  • Demonstrates potential to display effective communication skills

    • Other information

    HR Contact

    If you would like further information on the role or require accommodations to make your application please contact marc.mcrae@shepwedd.com

    At Shepherd and Wedderburn we strive to provide a supportive, inclusive and high performance working environment, where everyone feels they belong. Diversity and inclusion is at the heart of our business and we therefore welcome applicants from different backgrounds to all levels of the organisation. To foster inclusivity we particularly encourage applications from those who may be from underrepresented groups, including candidates from Black, Asian and minority ethnic backgrounds, LGBT+ people, people with disabilities or who are neurodivergent and those from lower socio-economic backgrounds.

    GDPR

    Shepherd and Wedderburn is committed to protecting the privacy and security of your personal information that we collect as a “data controller”. The information provided by you will be processed in accordance with our GDPR Privacy Notice for Applicants and Work Experience Students. If you are successful in obtaining paid employment with us, we will hold your information in accordance with our Privacy Notice and Data Retention Policy for Personnel, which will be provided to you at the relevant time.

    We will process the information you provide solely for the purpose of evaluating your application for employment. The information will be disclosed to the interview panel (if relevant), your line manager (if appointed), and Human Resources staff members. We may contact any references provided for the purposes of discussing your application, and will ask your permission before doing so.

    If you provide any information deemed to be “special category” information under the General Data Protection Regulation, we may use this as follows :

  • We will use information about your disability status to provide appropriate adjustments to the interview process.
  • We will use any information provided in our diversity monitoring form about your race, colour, nationality, ethnic or national origin, gender identity, gender expression, social mobility background, religious beliefs, sexual orientation, any disability information, age, and marital / civil partnership status to ensure meaningful equal opportunity monitoring and reporting. Any analysis of this data will be done on an anonymous basis.

    • Should your application be unsuccessful, the information provided will be deleted within 1 year of a decision not to progress your application.

    If you have any further questions about how we process and store your information, or your rights in relation to this, please refer to our GDPR Privacy Notice for Applicants and Work Experience Students (available at www.shepwedd.com / careers / working-with-us / privacy-notice)

    J-18808-Ljbffr

    Create a job alert for this search

    It Support Analyst • City of Edinburgh, Scotland, United Kingdom