Technical Support Analyst

Who We Are

Addepar is a global technology and data company that helps investment professionals provide the most informed precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 50 countries Addepars platform aggregates portfolio market and client data for over $7 trillion in assets. Addepars open platform integrates with more than 100 software data and services partners to deliver a complete solution for a wide range of firms and use cases. Addepar embraces a global flexible workforce model with offices in Silicon Valley New York City Salt Lake City Chicago London Edinburgh Pune and Dubai.

The Role

The Client Services team is responsible for handling client health for all new and existing Addepar clients. A Technical Analyst plays a crucial role in helping the users of Addepar obtain the optimal value using the suite of technical resources the platform offers. A technical analyst will assist with day-to-day usage across the platform consulting on APIs and third-party integrations and collaborating with our R&D teams to troubleshoot and improve functionality in the application.

Our ideal candidate is tenacious about solving problems has a proven understanding of APIs and enjoys working directly with clients and internal technical teams.

What Youll Do

• Partner with our clients and third-party developers to troubleshoot issues on the Addepar Public API
• Troubleshoot SSO / SAML configurations
• Use Python scripts to help automate solutions for users
• Identify respond and resolve issues and questions raised by Addepars clients
• Work in sophisticated data sets to identify and resolve client issues
• Prioritise and context-switch effectively to complete simultaneous issues seeing each through to the finish line
• Help identify triage and call out problems that arise within Addepars platform
• Act as primary contact for support with Product Engineering and Client Advocacy teams to handle and maintain a high level of client satisfaction on technical issues
• Help clients use Addepar to the greatest extent possible through functional and conceptual instruction
• Be an authority on all things related to Addepars technical functionality and capabilities

Who You Are

Our Values

In addition to our core values Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas experiences skill sets perspectives backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

PHISHING SCAM WARNING : Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email text and social media. The imposters are creating misleading email accounts conducting remote interviews and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions please reach out to .

Required Experience :

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Full Time

Experience : years

Vacancy : 1