Admin Support, Moor to Sea

Overview

Go back Torbay and South Devon NHS Foundation Trust

Admin Support, Moor to Sea

The closing date is 01 October 2025

An exciting position with the Moor to Sea Admin Team will offer the successful candidate the opportunity to support across multiple areas based within Totnes Hospital and support our Outpatients Department at Ashburton and Dartmouth Health and Wellbeing Centres when required. So being a driver with their own vehicle is essential.

Our Admin Support will work as a member of the Admin team providing a quality clerical service to all users. They work as a member of the Moor to Sea admin and clerical team (Totnes Hospital, Ashburton HWB and Dartmouth HWB, providing a quality reception, ward clerk and clerical service. They will be based at Totnes Hospital. Our Admin Support is responsible for their own workload, undertaking reception, administrative and clerical tasks associated with the smooth running of all departments. These will include telephone and personal contact with patients, families, carers and professionals involved in the patients' journey.

Main duties of the job

• Undertake Ward Clerk and Reception duties
• Ensure that confidentiality is maintained at all times
• Communicate with a wide range of clients on day-to-day matters, in person, by telephone and electronically
• Ensure patients are treated with courtesy, dignity and respect, using tact and discretion as appropriate
• Receive all visitors in a courteous, efficient and friendly manner
• Assist as far as possible with non-medical enquiries within the remit of the role, ensuring all non-routine and medical enquiries are referred to the appropriate person
• Admit / discharge patients using the hospital systems
• Book in for MIU, Out-patients and Imaging appointments
• Request and tracer notes as appropriate
• Distribute and re-direct mail
• Bring any appointments during admission to the attention of the nurse looking after the patient. When booking appointments, ensuring all relevant information accompanies the patient and transport is booked if required
• Assess and prioritise verbal, electronic and written information
• Work independently and as part of a team, providing an efficient clerical service, which includes maintaining stock levels of general and clinical supplies, using the Agresso system
• Use own initiative to prioritise workload, managing time effectively to meet deadlines

About us

Totnes Hospital has a warm and welcoming atmosphere. The administrative team take great pride in their work. The team work well together and offer fantastic support to the wider teams working not only at Totnes Hospital but at the Health and Wellbeing sites as well.

We are fortunate enough to work with many specialties throughout the organisation and this adds to the diversity and breadth of this role.

The focus is on excellent customer service to all, supporting our colleagues and maintaining a sense of humour alongside a professional nature which certainly contributes towards the positive working environment offered by the Moor to Sea Admin Team

Why work with us

Job responsibilities

Person Specification

Qualifications and training

Physical, Emotional and Mental Effort

Requirements due to work environment / conditions

Specific Skills

Knowledge and experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Torbay and South Devon NHS Foundation Trust

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