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Customer Service Adviser (Insurance)Employment Specialists • Colchester, Essex
Customer Service Adviser (Insurance)

Customer Service Adviser (Insurance)

Employment Specialists • Colchester, Essex
30+ days ago
Salary
£25,000.00 yearly
Job type
  • Permanent
Job description

What you'll be doing

  • Handling incoming calls and emails and providing a great customer experience
  • Providing motor and home insurance quotations and converting quotes into new business
  • Processing policy changes, updates and general insurance transactions
  • Supporting renewals and helping retain existing customers
  • Spotting opportunities to cross-sell additional products and introduce customers to a Financial Adviser when relevant
  • Keeping customer records up to date on the CRM system (Microsoft Dynamics)
  • Supporting proactive outbound activity to generate new opportunities

What we're looking for

  • Experience in motor and home insurance (commercial exposure is a bonus, but not essential)
  • Confident, friendly communication skills (phone, email and face-to-face)
  • A genuine "can-do" attitude and pride in delivering excellent service
  • Organised, reliable and able to manage your own workload and deadlines
  • Comfortable using IT systems/CRM and happy learning new products and processes
  • Minimum 5 GCSEs (or equivalent), including Maths and English

Benefits

  • Full training and development (technical + sales skills)
  • Support with CII qualifications
  • Supportive, friendly team environment
  • 25 days holiday + bank holidays
  • Free parking
  • Company pension scheme
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Customer Service Adviser (Insurance) • Colchester, Essex

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