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Cathay Group
IT Support TechnicianCathay Group • Staplehurst, Kent, United Kingdom
IT Support Technician

IT Support Technician

Cathay Group • Staplehurst, Kent, United Kingdom
30+ days ago
Job type
  • Full-time
  • Permanent
  • Quick Apply
Job description

IT Support Technician, permanent, full time position, fully office based Monday to Friday in central Staplehurst. We’re continuing to grow and need a qualified and tech savvy, IT Support Technician with Active Directory, Office 365 and helpdesk support experience to join our friendly team. There is travel within the UK, so you’ll need a full driving licence and be a car owner.

You’ll be the first point of contact for our sites across the UK for all IT issues & requests – and as part of this, you’ll travel to our sites to implement new technology and resolve issues. It’s a brilliant opportunity for an experienced IT Support Technician who really loves their tech, and is looking for that next step in their career. We’re a genuinely friendly firm and we all enjoy being part of a supportive team.

It’s essential you have previous experience as a IT Support Technician and good knowledge of a range of different IT systems and software programs and good people skills as well as a love of all thing tech!

Responsibilities for IT Support Technician

  • Be the first point of contact for all IT issues, providing support on the helpdesk by phone & email to a high standard.
  • Triage the tickets received, taking corrective action, escalating any problematic issues to the appropriate IT resource when necessary.
  • Take a proactive approach to housekeeping, with daily system monitoring tasks helping to improve security and reduce the risk of potential issues.
  • Create, manage and maintain user accounts and access permissions through Active Directory, Office 365 & other platforms.
  • Assist with PC moves, setups, configurations and improvements.
  • Oversee the 180+ PCs/Laptops across the group, ensuring they are kept uptodate with AV, Windows & supplier up-dates. Taking ownership of the groups IT inventory rec-ords.
  • Liaise with our third-party IT suppliers to escalate issues and roll out changes.

Requirements

  • Must be willing to frequently travel to sites.

No agency applications will be accepted

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IT Support Technician • Staplehurst, Kent, United Kingdom

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