Customer Service Advisor

Location : Dunfermline

📄 Contract Type : Permanent

⏰ Hours of Work : 37.5 hours per week

🏢 Workplace Perks : Lovely modern offices with onsite parking

What You'll Do :

As a Customer Service Advisor, you will be the friendly voice on the other end of the line, assisting our valued customers. Your responsibilities will include :

Providing outstanding customer support via email and telephone

Addressing inquiries and resolving issues with a positive attitude

Ensuring customer satisfaction through effective communication

Collaborating with team members to improve service delivery

Keeping up-to-date with product knowledge to provide accurate information

What We're Looking For :

To succeed in this role, you should possess :

Strong communication and interpersonal abilities

A positive, cheerful attitude and a passion for customer service

Excellent problem-solving skills and attention to detail

Previous experience in a customer service role is a plus, but not mandatory

Why Join Us?

At our company, we believe that happy employees create happy customers! By joining our team, you'll benefit from :

A supportive and inclusive work environment

Opportunities for personal and professional development

Competitive salary and benefits package

A chance to be part of a rapidly growing eCommerce industry

Weekly lunch paid

Beautiful, modern office space with onsite parking

Enhanced Maternity / Paternity / Sick Pay

Life Assurance

Social Events

Discounts on Products

How to Apply :

If you're ready to take on this exciting opportunity and make a real impact, we'd love to hear from you! Please submit your CV along with a cover letter detailing your experience and why you're the perfect fit for this role.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website