Key Info
Role: Platform Assistant
Contract: Full Time, averaging 35 hours per week + rostered SundaysRoster: Earlies & Lates - covering between 04:00 and 01:45 approx
Are you passionate about delivering outstanding customer service?
Do you enjoy helping people?
This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day!
Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.
As a Platform Assistant you can do just that. You are responsible for:
These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.
All roles may involve standing for long periods of time, working weekends and bank holidays.
Platform based roles are safety critical due to the direct involvement with the operational railway.
Experience / Skills
In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits , as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.
Customer Service Assistant - Platform (BOG/BAA) • Barnham, GB
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