Product Specliaist / Advisor

Product Specialist / Advisor

North Leeds

£28,000 - £32,000

Hybrid - 3 days in Office and 2 days from home.

Your new company

In this role, you will form part of the Customer Experience team and provide expert guidance on products that the business manufactures. You will also support the Regional Sales team with essential product information and assist in keeping product documentation and customer records accurate and up to date. Your ability to build strong relationships and communicate effectively across various channels will be key to maintaining a high level of support for both customers and colleagues.

Your new role

Provide product advice and commercial support via phone and email

Deliver tailored product training to customers and internal teams if and when required

Maintain accurate product and customer information

Identify and report quality issues to the relevant Quality Manager

Stay informed about product developments through close collaboration with business groups

Assist in updating product documentation and online resources

Support the Regional Sales team with product-related information

Essential Experience

Working in a customer service office environment

Ability to document calls accurately

High level of communication skills to engage with internal and external customers

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If t...