Resident Liaison Officer (Customer Service)

We are an award-winning construction company with a proud reputation for delivering high-quality projects and outstanding customer service. To support our continued growth, we are expanding our Resident Liaison Team in areas across London.

About the Role

As a Resident Liaison Officer, you’ll be the first point of contact for residents whose homes we are working in. You’ll play a vital role in ensuring our works run smoothly while providing reassurance, clear communication, and exceptional service to residents throughout the process.

Your responsibilities will include :

• Acting as the main contact for residents and keeping them informed at every stage
• Carrying out resident interviews, surveys, and home visits
• Proactively updating residents on works progress
• Handling and resolving queries, concerns, and complaints
• Attending resident-related meetings as required

About You

We are looking for someone who is approachable, empathetic, and highly organised. You will have previous experience in customer-facing roles such as public service, retail, or care, and a genuine commitment to delivering excellent service.

You will also bring :

What We Offer

We value our people and reward their commitment.

In return, you will receive :

Interviews

Interviews will be held at our offices in Woodford Green, Essex, or via Microsoft Teams.

Reference ID : RLO / OCT25