Housing Assessments Officer

Are you passionate about making a difference in your community? We are looking for a dedicated and compassionate Housing Assessment Officer to join our newly restructured team.

In this role, you will provide a statutory homelessness and housing advice service, supporting households in the relief stage or final duty of a statutory homelessness assessment. You will be responsible for fulfilling statutory duties under the Housing Act, including actions to relieve homelessness, updating personalised Housing Plans, and making decisions on what duty is owed by the Council during the course of managing an application. Additionally, you will support households in Temporary Accommodation to move on to sustainable housing solution. You will work closely with senior officers and managers to deliver an efficient, front-line service that aligns with the Council’s vision, core values, and strategic priorities.

We are looking for motivated people who want to make a difference. Your dedication will be recognised, and you'll receive fantastic benefits such as discounts on various Cafés, restaurants, shops, travel and auto enrolment onto our generous Pension Scheme.

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.

About the role

As a Housing Advice Officer, you will deliver a comprehensive, customer-focused, and high-quality service tailored for a diverse client group, including vulnerable and disadvantaged individuals and households. Your role will involve conducting risk assessments, managing complex personal caseloads, and providing authoritative advice and support to customers, external partners, police, government welfare agencies, and internal and external stakeholders to ensure the welfare of vulnerable customers.

Any-Desk :

As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.

For further information on the role, please see the attached job summary.

About you

We are looking for someone who can work proactively with colleagues and other stakeholders to increase efficiency, improve service delivery, and embed multi-agency working. You will also assist with strategy and policy development and support innovative ways of working to foster a continuous improvement mindset within the service. If you are committed to delivering excellent customer service and have a passion for helping those in need, we would love to hear from you!

Although not essential, we would be particularly interested in candidates with a Law degree or a keen interest in applying Statutory Law.

Other information

Location : Offices in High Wycombe and Aylesbury, this role is predominantly based in High Wycombe.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare :

• All unspent convictions and conditional cautions
• All spent convictions and adult cautions that are not protected (i.e. that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020 and 2023).

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect :

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Our Planning, Growth and Sustainability directorate works with partners to help shape the future of Buckinghamshire. We deliver services on planning, economic growth, regeneration, strategic infrastructure, transport and property.

Our key priorities include developing the economic narrative for Bucks, creating more jobs and delivering the right infrastructure to help businesses and residents thrive. We also aim to provide a proactive planning service that is responsive, whilst making the best use of the Council’s land and property portfolio. This will in turn support community services and create housing, jobs, regeneration and income to support public services.

It’s a great time to join one of our teams. As part of the Planning, Growth and Sustainability function you will not only get to help shape the economic future of Buckinghamshire; you’ll also be involved in delivering high-profile development projects and work on some of the biggest infrastructure projects in the UK. You will support us to deliver the results that our local residents and businesses deserve.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

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