Head of Customer Service

Tilia Homes are an ambitious, customer focused housebuilder that put people and the planet at the heart of everything we do. We're dedicated to delivering the best possible standards in design, build quality, and service for our customers.

We’re committed to making a positive difference in the local areas we build new homes. We pride ourselves on being an inclusive and diverse employer of choice and build careers, not just communities. We’re looking for talented and enthusiastic individuals who will share this passion, to join our team.

Our benefits include :

• Car Allowance
• 4 x Life Assurance
• 26 days holiday with additional bank holidays
• Employee Assistance Programme

We have a vacancy for a Head of Customer Service on a fixed term contract to December 2026 and based at our Northern regional office in Warrington.

This leadership post manages the Department in the delivery of excellent customer service across our new homes developments in the region.

Responsibilities and Duties :

We're looking for the following skills and experience :

Bringing together two trusted housebuilding brands, Tilia Homes and Hopkins Homes, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers.

Guided by an innovative approach and a commitment to excellence, untypical focuses on creating sustainable, inclusive communities, delivering homes across the UK that people want to live in and are good for the planet