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Frontline Technical Support EngineerEdenred • Swindon,United Kingdom
No longer accepting applications
Frontline Technical Support Engineer
Edenred • Swindon,United Kingdom
30+ days ago
Salary
£27,000.00 yearly
Job type
- Full-time
Job description
Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
Frontline Technical Support Engineer (Shifts)
Location: Swindon, Wiltshire
Team: Service Operations
Schedule: Shift patterns
Salary: From £27,000 + 20% Shift Allowance + 5% Annual Bonus (£32,500 OTE)
Be the heartbeat of IT operations.
Join a high-impact team where your decisions matter and every minute counts. As a Frontline Technical Support Engineer, you'll be the first responder when systems blink, alerts fire, or incidents arise. Whether you're diving into logs, restoring services, or preventing outages before they happen - you're not just supporting tech, you're keeping businesses running.
What you’ll do
Take immediate action on system alerts and support tickets to minimise downtime
Implement system changes safely within strict change controls
Lead or support Major Incident Management - including incident coordination and comms
Investigate root causes, spot trends, and recommend service improvements
Keep accurate records and audit trails using ticketing tools
Proactively monitor system health and performance
Share knowledge and help upskill your team
What you’ll bring
Must-haves:
A problem-solver's mindset with a strong sense of ownership
Proficiency in SQL (complex queries) and/or Unix (command-line competence)
Strong communication and client relationship skills
Fluent in English with solid Microsoft Office skills
Nice-to-haves:
Experience with tools like AppDynamics, Jira, Confluence, OpsGenie, Citrix
A degree in Computer Science or a related field
You’ll thrive if you are...
Methodical and detail-driven
Calm and adaptable under pressure
A clear communicator and team collaborator
Naturally curious and proactive in preventing issues
Why Edenred PayTech?
25 days holiday & opportunities for hybrid working
Income protection, life insurance, and 6% employer pension contribution
Annual bonus, gym allowance, and comprehensive travel cover
Access to digital learning, volunteering days, and social events
Employee discounts and robust wellbeing support
About Edenred PayTech
A subsidiary of the Edenred Group, Edenred PayTech is a Mastercard Principal Member and FCA-regulated e-money institution. We power payment services for big names like Monese, Tide, Sainsbury’s, and TUI - supporting the future of fintech, retail, and corporate benefits.
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Frontline Technical Support Engineer • Swindon,United Kingdom
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