Campus Security Officer

Job Purpose

The post holder will work as part of the Campus Security Team (CST) to provide a range of professional, flexible, and reliable in-house security, safety and traffic management services to all staff, students and visitors and university properties across the university portfolio. Personally, delivering a front line professional, customer centric approach to enhancing the student experience. Main Duties and Responsibilities Customer Service

• Deliver friendly, customer centric, proactive security support to all users of the university property. Be visible, maintaining a high profile with customers and staff and personally taking action to resolve security issues and deliver an excellent support service to enhance the student experience.
• Promote a positive image of the University at all times by personally living the values, maintaining a professional appearance, wearing protective clothing / workwear as issued during external and internal patrols, gatehouse monitoring, gatehouse reception duties, traffic and pedestrian gate duties.
• Signpost and advise students, staff or visitors to the correct support services both internally and externally. This may involve interacting with students in periods of distress / crisis and supporting our international student population.
• Provide practical support to and respond to fire alarms, building alarms, safe zone activations and emergency situations also providing first aid, evacuation chair and evacuation lift support, when appropriately trained to do so. Including responding to assistance notifications from staff, students and visitors with disabilities where assistance may be needed with building evacuations.
• Maintaining effective two-way communication and briefings on emerging incidents with colleagues which may involve using two-way radios or other communication tools.
• Following appropriate training, monitor CCTV and other systems in line with general data protection regulations and support internal control room duties of incident management, issuing of equipment, and alarm activation management.
• Be aware of and ensure compliance with all aspects of University policies, relevant legal, regulatory, health and safety requirements.
• Following appropriate training, respond to any “critical incident”, and all aspects of traffic management and be competent in the use of technology to support these aims. Escalating and reporting any compliance and emergency issues in a timely manner.
• Demonstrate teamwork, high levels of productivity and quality of service.

Daily Intelligence Led Patrols and Event Support

H&S Compliance and Security

Knowledge, Qualifications, Skills and Experience Knowledge / Qualifications Essential A1 Either : Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. Or Scottish Credit and Qualification Framework level 4 in English and Mathematics (National 4) or equivalent, and some experience of working in a similar role.A2 Either the ability to undertake training or, good knowledge and understanding of security services including building access control systems and the use of CCTV systems.A3 Understanding of relevant health and safety policies and procedures relative to the role, including manual handling, fire safety and security, evacuation chair procedures to ensure you can work safely and respond appropriately to support emergency evacuations.A4 Either working towards a full UK driving licence or, a full clean UK driving licence to undertake mobile patrols and respond quickly to emergency situations and incidents across a geographically dispersed University campus.A5 Knowledge and understanding of working successfully in a multicultural environment interacting with people from different cultures, backgrounds, races, and faiths. Skills Essential C1 A proactive, flexible and enthusiastic approach to work.C2 Excellent written and oral communication skills to communicate effectively with students, staff and visitors in a courteous and diplomatic manner.C3 Self-motivated, able to manage time effectively with ability to work effectively as part of a team and also unsupervised.C4 IT skills, to include MS Office and Outlook to support the on-line fault reporting system and accurately record security incidents and compliance checks.C5 Customer care skills.C6 Accuracy and attention to detail.C7 Willingness to develop and enhance own skills and knowledge by participating in training to acquire additional skills and broaden knowledge.C8 Ability to carry out regular surveillance patrols on foot and to secure the safety of a geographically dispersed campus.C9 Ability to interact effectively with the International community and with any individuals in distress / crisis. Experience Essential E1 Experience providing good front line customer focused security, customer service, or facilities service to a range of customers and visitors.E2 Experience of health and safety legislation within a working environment. Terms and Conditions Salary will be Grade 3, £21,900 - £22,681 per annum, plus 25% shift allowance. This post is full time (35 hours p / w) and open ended. The hours are based on a 6 on 4 off shift rotation, consisting of 2x early shift 06.45 - 12.45, 2x back shift 11.45 - 18.45, 2x night shift 18.45 - 06.45. As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity. As a valued member of our team, you can expect : 1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared. 3 A flexible approach to working.