Head of Customer Care Houghton-le-Spring, Durham

The Role

This role reports of the Division’s Managing Director.

• Efficiently and effectively improve and be responsible for Customer Care within the Division
• Take an active role in assisting the Division to meet its customer satisfaction targets, and to manage all customer-related issues through to resolution
• Manage the team of Customer Care staff effectively, to ensure that the Customer Care Department fully implements the Company’s Customer Care policy and procedures and to aim to deal with customer care issues professionally and quickly and to their complete satisfaction
• Visit customers, where required, and agree works in line with NHBC Standards and Bellway Homecare
• Liaise and co-ordinate with the Construction, Technical and Sales Departments to ensure Customer Care issues are minimised
• Ensure cost control is monitored for any works that are carried out
• Attend NHBC Resolutions and bring learning / feedback back to the workplace
• Act as the first point of call out on emergency situations from Safeguard

Experience, Qualifications and Skills

Experience

Qualifications and Training

Skills and Aptitude

The Role and Working Conditions

In return we can offer you :

We reserve the right to close this vacancy if a large volume of applications are received.

#J-18808-Ljbffr