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Customer Care Co-ordinator - New Build Housing
Approach Personnel LtdNewton Aycliffe, County Durham, UK14 days ago
Job type
- Permanent
Job descriptionExperience working in a customer services role, ideally within the new build housing or property sectors. Ability to provide concise and accurate written or numerical reports when required Confident communicator both verbally and written Good computer skills (especially Word and Excel) Manage all communication and administration related to Customer Care. Resolve validated complaints efficiently, seeking direction when necessary. Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades. Update and maintain defect records accurately. Follow up with trades / suppliers for updates and bring persistent fa...
Are you an experienced customer service professional with a background in new build housing?
Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Customer Care Co-ordinator to join them on a permanent basis out of their Newton Aycliffe office. As a Customer Care Co-ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.
What's in it for you?
- Basic salary of £28,000
- 26 days annual leave + bank holidays + your birthday off!
- Enhanced company pension contribution
- Bonus potential
What are we looking for?
Key Responsibilities :
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Customer Care Coordinator • Newton Aycliffe, County Durham, UK