Assistant Manager

Overview

Location : Portrack Lane

Company : In’N’Out Autocentres are experts in vehicle servicing, MOTs & repairs. Established in 2008, we now have 30 autocentres nationwide offering customers simple, transparent pricing and service that is second to none. We are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader.

Our Assistant Managers, alongside our Centre Managers, are key to providing effective management and leadership of our quick fit operations, driving profitability, maximising productivity and coaching and motivating the centre team. Ideally previously qualified as a Level 3 Technician and / or MOT Tester, you will need to have previous hands-on experience as you will be dividing your time between the workshop, working alongside the team, and assisting the Centre Manager with daily sales and customer service.

Our customers are at the heart of everything we do; we constantly strive to exceed our customers’ expectations, providing quality, value, convenience and above all exceptional levels of customer care. Your customer relations skills will be a vital component of our offering, ensuring that we always delight our customers whilst building long-term relationships based on trust and integrity.

Role and Responsibilities

If you possess a strong desire to help drive business performance and improvement, are passionate about customer relations, have excellent communication skills and are looking for a long term career move to an expanding business, this could be the ideal opportunity for you.

All of our colleagues can look forward to a fast paced and varied working environment with training, development and CPD opportunities to succeed and build their career with us.

Benefits

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Life insurance
• On-site parking
• Referral programme

Supplemental Pay Types

Skills and Experience

About The Company

Servicing Made Simple : We provide you with fixed prices, clear explanations, and great service. All underpinned by 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely.

100% Commitment to Customer Service : The IN’n’OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.

Manufactur er approved parts : We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicle’s manufacturer warranty status.

Trained and Qualified Technicians : All our workshop technicians are trained to the highest standards, many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much care into your car as they do their own.

Company Culture : We are a Which? Trusted Trader and proud of it. We are regularly audited by Which? and subject to their stringent criteria to be a business that is open and honest with its customers. Providing a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which?

Wi‑Fi, Coffee, Comfortable Sofas : Our client waiting lounges feature highspeed Wi‑Fi, free beverages, child’s play area and baby change facilities. All designed for you to be comfortable and able to catch up on work or entertainment while you wait.

75% Repeat Customers : IN’n’OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction.

Note : We will never carry out any additional work unless authorised. Our team provide you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.

Requirements

Desirable Criteria

Closing Date : Tuesday 30th September, 2025

Contract Type : Full-time

Salary : From £30,000.00 Yearly to £34,000.00 Yearly

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