Head of Office Administration

Job reference: 003830

Salary: £43,742 - £50,056 per annum + 20% HCA Supplement

Location: NHS Blood & Transplant Tooting Centre, London

Contract Type: Permanent

Hours Per Week: 37.5

Job Summary

At NHS Blood & Transplant, we couldn’t be prouder of the talented people who come together every day to make this organisation the very best it can be. And we’re always looking for new people to join them – from a much wider range of backgrounds than you might think.

Right now, we’re recruiting a Head of Office for the Chief Nursing Officer to contribute to something truly unique.

This is a rare opportunity to be part of something truly unique within our newly established Nursing division. As the Head of Office, you'll have the chance to shape this role according to your expertise and vision. Making a significant contribution to saving and improving lives, you will also be directly contributing to making NHSBT a great place to work for everyone.

You will support the Chief Nursing Officer as they Manage the current workforce whilst preparing the organisation for the future. You will be vital to ensuring their success and the success of the wider Nursing Directorate.

We’ll look to you to develop clear ways of working and strong communication channels right across the organisation from the Board, Executive Team and across the range of SMT’s.

Main duties of the job

Responsibilities of this role include:

· Tracking and controlling workflow within the Chief Nursing Officer’s office, delegating tasks to the Nursing Senior Management team (SMT) as needed.

· Providing administrative support to the Nursing SMT, managing day-to-day activities for the Chief Nursing Officer, prioritising workload, and handling issues in their absence.

· Liaising with external agencies and internal stakeholders at Executive and Board levels.

· Line managing Executive Assistants and Personal Assistants for the Nursing SMT, ensuring effective and consistent services.

· Promoting cohesive working relationships and minimizing silo working within administrative services and among senior leaders.

· Conducting preliminary impact assessments of the effect of any decision on the Senior Management Team of the Directorate. A high standard of English is required together with excellent keyboard skills.

· Coordinating and managing projects on behalf of Chief Nursing Officer and liaising with key stakeholders, including in wider directorates.

· Acting as the primary point of contact and escalation for administrative matters within the Chief Nursing Officers office, for all internal and external correspondence, addressing queries and resolving matters appropriately.

You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice. The role is hybrid with the requirement of a minimum 2 days on site with the Chief Nursing Officer.

About You

Experience and Knowledge

· Previous experience of working with senior leaders in a performance and/or business support type role/duty; includes coordinating and planning various work streams and stakeholders.

· Previous experience of staff management and the ability to translate, including taking responsibility for staff induction, training, workload allocation, appraisal and development.

· Experienced in delivering people related projects on behalf of senior management.

· Previous project and budget management experience.

· Previous experience of working with Senior Management in an advanced secretarial or administrative post.

· Ability to analyse and present a wide range of complex management information.

· Good basic knowledge of relevant statutory directives, i.e., GDPR, Equality and Diversity Directive

· Qualifications and Training.

· Masters degree or relevant demonstrable experience in business administration.

· Demonstrates commitment to own continued professional development (CPD).

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.

About Us

At NHS Blood and Transplant, we’re incredibly proud of the many talented people who come together every day to make our organisation the very best it can be. We have clearly defined values that are centered around offering exceptional care to our donors and their families. We take care of each other too and we focus on building our expertise so we can change lives, provide quality support and offer fulfilling careers.

It’s an opportunity to contribute to a unique team as part of a service that saves lives 365 days a year. We offer brilliant benefits including 27 days of holiday (plus bank holidays), a comprehensive induction and training programme, and competitive pension scheme.

We are passionate about creating an inclusive workplace and aim to reflect the diverse communities we work with and positively encourage applications from all sectors of the community.

Three small words, one big difference - Caring, Expert and Quality.

Together we'll save and improve more lives than ever.

This vacancy will close at 23:59 on 30 April 2024.

Face to face Interviews are anticipated to be held on 13 May 2024 – subject to confirmation.

For informal enquiries please contact – Dee Thiruchelvam – Chief Nursing Officer at denise.thiruchelvam@nhsbt.nhs.uk