Credit Control & Collections Specialist

JOB TITLE : Debt Collection Officer

REPORTS TO TITLE :   Debt Collection Manager

BUSINESS FUNCTION / SUB-FUNCTION : Finance

LOCATION : tbc

ROLE PURPOSE :

The Debt Collection Officer reports to the Debt Collection Manager and is responsible for the timely collection of overdue tuition fees from self-funding students and partner universities. Providing advice and guidance to assist students settle fees and simultaneously delivering a quality student service support. To proactively manage the debtors ledger, reducing the number of overdue accounts and maximising payments and minimising debt. ROLE and RESPONSIBILITIES :

Chase self-funding students who are behind their payment terms or ensure that agreed payment plan are being paid on time

Chase students with declined tuition fees, encourage them to self-fund and negotiate a suitable payment plan

Assist students in resolving their queries by liaising to the Finance Support Team or other GBS teams or departments

Ensure accurate note keeping and records maintenance in GBS systems in a timely manner

Upload and update data to the relevant systems where debt penalties are in place

Follow-up and monitor the payments expected to be received

Monitor and reconcile payments with partner universities

Monitor the debtors report and escalate any issues of non-payment to the Debt Collection Manager

Other duties required by the manager

ESSENTIAL SKILLS and EXPERIENCE :

Experience working in finance operations and AR

A high degree of computer literacy (particularly Microsoft Office applications)

Expert in MS Excel and pivot tables

Effective time management and planning

Ability to work independently and strong communication skills

Excellent written and verbal communication skills

Strong decision making and problem-solving skills

DESIRABLE SKILLS and EXPERIENCE :

Credit Control experience and working knowledge of recovery guidelines

Degree level qualification

HEI finance experience and background

OTHER INFORMATION :

The Debt Collection Officer will also be expected to demonstrate their commitment :

to GBS values and regulations, including equal opportunities policy.

to GBSs Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBSs Environmental Policy.

to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.