Technical Support Manager

Join the API Revolution at Gravitee - Where Innovation Meets Growth

Since our beginnings in 2015, Gravitee has grown into a global force, recognised as a 2024 Gartner Magic Quadrant™ Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream ecosystems worldwide. We’re driving digital transformation for top enterprises, from Michelin to Roche to Blue Yonder and beyond, offering unmatched control over APIs and event streams.

Our rapid growth and leadership in API management are fuelled by our team’s commitment to excellence and our core values :

• Passion : We bring excitement to everything we do, constantly innovating to stay ahead of the curve.
• Do What it Takes : We go above and beyond to help customers and teammates succeed, holding ourselves to the highest standards.
• Professionalism : We believe in clear, respectful communication and prioritise the needs of our team and customers.

Join us on this journey. Be part of a team that’s redefining what’s possible in API management, and shaping the future of digital transformation. The possibilities are endless- be a part of the revolution!

THE ROLE & WHY IT EXISTS

Gravitee.io is taking APIs to the next level - we are the premier, open source API platform and we want everyone to know how amazing our software is. To make this happen, we are looking for someone passionate, curious and ambitious. This is where you come in.

We are currently recruiting for a  Technical Support Manager to join our scaling team in India. As a Technical Support Manager, you will be responsible for delivering exceptional technical support to our customers.

This is a hands-on, critical role in our organisation and highly technical. The right candidate will enjoy problem solving with our clients in highly specialised and technical ways. Gravitee clients are the end-users of our platforms and are as technical as you are!

WHAT YOU WILL BE DOING Your daily to-do list will feature some or all of the following, but is not limited to :

ESSENTIAL SKILLS The right candidate will possess at least the following skills, if not more :

ADDITIONAL TECHNICAL SKILLS The right candidate will possess at least some of the following skills :

AT GRAVITEE, YOU’LL GET…

At Gravitee, no employee or applicant will be treated less favorably on the grounds of their sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.

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