Team Leader - Event Operations | National Theatre

Overview

Team Leader - Event Operations | National Theatre London

£30,882 per annum

NT Food & Drink is a unique partnership between the NT, Levy UK&I and KERB Events. Together we are creating a world class hospitality destination embedded within the heart of the National Theatre’s (NT) operations, ensuring all public facing venues, as well as internal hospitality and commercial events, support the NT’s overall vision, values, and culture. The venue is made-up of three iconic theatres, housed in a brutalist architectural masterpiece, prominently poised on the banks of the River Thames, on the South Bank.

Purpose

As a Team Leader , you’ll play a pivotal role in delivering unforgettable experiences across our iconic events spaces. You’ll be the go-to support for our Customer Service Advisors (CSAs), providing visible, hands-on leadership on the floor and ensuring every guest enjoys a world-class welcome. From managing smooth front-of-house operations to inspiring your team, you’ll set the standard for excellence in service and hospitality.

This is a role where no two days are the same — you’ll oversee the buzz of our events spaces while also supporting other areas of the Theatre, from The Understudy bar to our restaurants, summer activations, and beyond.

In return, you’ll join a workplace that celebrates individuality, invests in your growth, and recognises those who go above and beyond. If you’re ready to lead from the front and help us deliver exceptional experiences for every guest, we’d love to hear from you.

Responsibilities

• Oversee event setup, delivery, and pack-down on-site and at occasional offsite venues, ensuring function sheets are followed.
• Lead, brief, and supervise CSA teams across roles such as bartending, waiting, meet & greet, and cloakroom.
• Ensure compliance with food safety, allergen, hygiene, and health & safety standards.
• Act as first point of contact for clients and guests, providing professional service and handling feedback or queries.
• Maintain equipment, stock, and till operations while ensuring CSA checklists and standards are met.
• Support training and development of CSA staff, keeping teams updated on menus, products, and event specifications.
• Collaborate with management and contribute to wider NT goals, including sustainability and organizational values.
• Deliver a high standard of professionalism with all guests, including VIPs, while promoting a positive, supportive team culture.

Requirements

What you’ll get in return

Site Specific Benefits

Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.

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