Assistant Front of House Manager

Assistant Manager - Front of House

We're looking for an Assistant Manager - Front of House to help run night operations for our high-end residential client. Reporting to the Front of House Manager, you'll support the team, step in when needed, and make sure residents have the best possible experience. This is a night-focused, hands-on role where you'll lead the team while staying actively involved in day-to-day operations.

Salary : £38,480

Hours :

7pm-7am, 4 on 4 off, covering Monday-Sunday

Key Responsibilities

Support recruitment, onboarding, and training of the night Concierge team.

Act as main point of contact for the team in the Manager's absence.

Provide feedback, lead appraisals, and hold regular check-ins with night staff.

Maintain high service standards and ensure residents always feel welcome.

Assist with rota planning and cover the front desk when needed.

Monitor team performance, including duties, service, and presentation.

Handle resident queries and complaints, escalating when necessary.

Support move-ins and apartment inductions.

Review CCTV footage when required, handling all information discreetly.

Manage access control systems, parcel management, and amenity bookings.

Conduct safety checks and report issues promptly.

Cover the Front of House Manager during absences and respond to emergency calls on a rota.

Person Specification

Experience in residential property or high-end hospitality.

Leadership or supervisory experience in a similar environment.

Excellent customer service skills and ability to remain calm under pressure.

Confident in coaching, mentoring, and developing a team.

Strong written and verbal communication.

IT literate (Microsoft Office and email systems).

Proactive, organised, and able to problem-solve on the spot.

Flexible and willing to work night shifts.

TPI qualification is a plus or willingness to obtain within the first year.

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