Membership Advisor - Middlesbrough Sports Village Alan peacock Way Middlesbrough TS4 3AE

Membership Advisor - Middlesbrough Sports Village Alan Peacock Way Middlesbrough TS4 3AE

Job Type: Full Time, Permanent - 40 hours per week
Responsible To: General Manager / Senior Sales Manager

Major Goal:

To promote the Everyone Active Vision, mission and values to deliver the Everyone Active Sales strategy that enables the sites to achieve their sales and data KPI’s.

Key Responsibilities:

• Be enthusiastic and motivated
• Be a fantastic communicator that relishes working in a fast paced environment
• Be results driven and be able to overachieve on targets set
• Be a team player and a capable individual
• Be at ease on the telephone, face to face and email when contacting customers

The role will involve working days, evenings and weekends.

Everyone’s Responsibilities:

• Health and Safety Comes First: Always take responsibility for your safety and those around you. Always follow relevant safe systems of work.
• Deliver Outstanding Customer Service: Provide a welcoming and supportive environment that encourages customers to stay active and engaged in our facilities. Listen to customer needs, offer assistance, and ensure a positive experience every time.
• Commit to Ongoing Training: Attend training sessions and complete online training to stay informed and skilled, ensuring you can effectively perform your role and provide the best service to our customers.
• Support Business Operations: Be flexible and willing to take on additional tasks as needed to support the overall success of the centre and its services.