Self-Employed Customer Verification Officer (Field Based)

Verify delivers a modern, people-focused approach to field services across the utilities and financial services sectors and forms part of the Perch Group, which is one of the UK's fastest-growing and most ambitious debt purchase and resolution organisations. Reconnect customers with the client where contact has previously been unsuccessful Support customers in setting up a direct debit Carry out asset collections and inspections Verify occupancy and customer information Support appropriate next steps through accurate reporting Take meter readings where required Secure outstanding balances Confirm trading status and occupancy of commercial properties Verify the legally responsible party for the water account Establish on-site contact where billing or liability is unclear Record site findings and relevant observations accurately Capture photographic and factual evidence in line with process requirements Support water disconnection or reconnection activities Represent clients face-to-face with professionalism, empathy, and strong communication skills

Strong verbal and written communication skills The ability to listen effectively and handle sensitive or challenging conversations Confidence engaging with members of the public and business representatives Sound judgement and professionalism in face-to-face situations Good working knowledge of mobile technology and apps Accuracy and attention to detail in written reporting The ability to manage your own workload and prioritise tasks effectively Resilience and composure in varied environments Confidence working independently within a regulated and unregulated framework Full UK driving licence Access to your own vehicle with business insurance Access to an Android device (version 12 or above) to be compatible with our field application, plus a second device for making calls. Two separate devices and sims are required for this role. Able to pass DBS and credit checks Preferred (But Not Essential)**: Previous regulated and unregulated field experience Previous commercial water experience National Water Hygiene (NWH) ‘Blue Card'

Comprehensive training and ongoing support to ensure you work professionally, safely, and confidently in the field Flexible scheduling between Monday-Friday: 8am-8pm, Saturday: 8am-4pm Work allocated locally where possible Part-time or Full-time £135 based on an 8-hour shift (can be pro-rata depending on availability) Please note:

This is a self-employed position and mileage is not covered.

You will be representing our clients face-to-face, so professionalism, empathy and strong communication skills are essential. This is a lone-working role in the field, requiring confidence, good judgement, and the ability to self-manage your workload effectively. Successful applicants will receive comprehensive training and ongoing support to ensure you work professionally, safely and confidently in the field. Our Recruitment Process We operate a

2-stage interview process : Stage 1 - Screening interview

with the Recruitment Team Stage 2 - Interview

with the Regional Manager Both stages

may include competency-based questions .

Who This Role Suits This role is ideal for individuals who: Enjoy being out and about rather than desk-based Are confident working independently Thrive in people-facing roles Want flexibility with earning potential Are comfortable handling sometimes challenging conversations If you're proactive, professional and ready for a role where no two days are the same, we'd love to hear from you!

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