Hospitality Supervisor - Lincoln, Lincolnshire

Hospitality Supervisor - Lincoln, Lincolnshire

Oak View Group: Oak View Group is reinventing the way the world comes together. Driven by a passion to revolutionise the live events industry with dynamic thinking and an unshakeable dedication to those we serve, OVG turns up the volume on what makes life extraordinary. From inspired development to curated hospitality, from brand innovation to premium for all, OVG is setting new standards and redefining expectations for everyone.

About the Venue:

OVG's partnership with Lincoln FC marks a major step in enhancing the fan experience, with a clear focus on improving every aspect of matchday hospitality.

Through the transformation of food and beverage outlets, OVG is working closely with the club to introduce new menu options, reduce wait times, and deliver faster, higher quality service across the stadium. With a fans first philosophy, the partnership is focused on ensuring an exceptional matchday experience for every supporter.

Role Purpose:

Join our matchday team in a supervisory role, supporting the delivery of exceptional service across bar, retail, and hospitality outlets at Lincoln FC. This is an excellent opportunity for experienced hospitality and retail professionals seeking flexible, casual work in a fast-paced and exciting event environment.

What we're looking for

• We are recruiting Supervisors to lead teams across our bar, retail, and hospitality operations during matchdays and events.
• Previous supervisory experience within hospitality, catering, retail, leisure, or events
• Strong leadership and communication skills with the ability to motivate and support team members
• Proven ability to deliver excellent customer service in a fast-paced environment
• Well organised with a proactive, hands-on approach
• Flexible availability to work evenings, weekends, and event days

What you'll be doing

• Supervising and supporting front of house teams across bar, retail, and hospitality outlets
• Leading by example to deliver exceptional customer experiences
• Monitoring service standards and ensuring efficient outlet operations
• Operating tills, overseeing cash handling processes, and supporting stock control
• Assisting with team briefings and providing guidance throughout shifts
• Helping create a positive and engaging atmosphere for guests and event attendees

Good to know

The pay rate for this role is 14.48 per hour (base pay). Shifts are flexible and primarily scheduled around matchdays, concerts, and other major events at Lincoln FC, offering varied and rewarding casual work throughout the year.

Our Inclusion Commitments:

OVG is for everyone. Diversity drives innovation, strengthens our people, improves our service, and raises our excellence. Wherever you come from, wherever you are going, we'd love to hear from you.

Employee Screening and Eligibility to Work:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.