Customer Service Co-ordinator

Company description
Il Gruppo Saica offre soluzioni cartacee sostenibili per la produzione di cartone ondulato e imballaggi flessibili, promuovendo la circolarità nella gestione dei rifiuti. Con oltre 12.000 dipendenti e una presenza in 11 paesi (Spagna, Francia, Italia, Portogallo, Regno Unito, Irlanda, Turchia, Lussemburgo, Paesi Bassi, Polonia e Stati Uniti), il Gruppo Saica opera in quattro settori: la produzione di carta riciclata per cartone ondulato (Saica Paper), la gestione dei rifiuti e i servizi ambientali (Saica Natur), la produzione di imballaggi in cartone ondulato (Saica Pack) e imballaggi flessibili (Saica Flex).

Job description

Location: Wigan, Lancashire, WN5 0LQ.

Contract: Full time, permanent. Monday to Friday (08:00-16:00) - 37.5h

At Saica Group, we are more than an organisation; we are a community committed to driving sustainable paper solutions for corrugated board and packaging while championing circularity in waste management. With over 10000 colleagues in 11 countries, our rich history spanning 80 years and our unwavering dedication to our mission and values, we invite you to be part of a journey that leaves a lasting impact.
Our Flex division produces a range of flexible plastic films, with our site in Wigan manufacturing products for major food retailers and suppliers.
We are now seeking a motivated candidate to join our team and build a career in the print industry.

Sustainability at Saica begins with our values – we care, we value and we challenge.

Why Choose Us: By joining the Saica Group, you are choosing more than a job – you are choosing a purpose-driven career that aligns with your values. You will collaborate with like-minded individuals to shape a sustainable future, making a meaningful contribution to our world.

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Join Us Today and Shape Tomorrow's Sustainable Solutions with the Saica Group.

Customer Service Administrator - About the role:

We are offering an exciting opportunity for a Customer Service Administrator to join our team.

As a Customer Service Administrator you will be responsible for providing sales and administrative support to our Sales Managers, working closely with customers to support existing and ongoing sales and business opportunities. You will work within a small team servicing and communicating with our customer base to understand their requirements, update them on timelines, handle any complaints and provide them with end-to-end administrative support from point of order.

Customer Service Administrator – Responsibilities:

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• Communicate daily with Sales Managers on all general enquiries regarding key accounts.
• Manage customers via telephone and email on a daily basis to understand stock requirements and stock forecasts.
• Understand customer forecasting and liaise with the purchasing department for raw material requisitions.
• Monitor aged stock on behalf of the customer and Saica Flex.
• Effectively liaise with Production, utilising data to continuously ensure all customers are up to date with orders & despatches.
• Understand and monitor all lead times given by customers and ensure full communication is given to all departments to achieve the required results.
• Provide a high standard of customer care at all times, developing close, supportive business relationships with key clients.
• Identify quickly and efficiently any customer complaints and ensure they are dealt with effectively and professionally.
• When required, provide bespoke weekly/fortnightly/monthly data for either our customers or colleagues within Saica.
• Liaise with the site Finance Administrator and Finance Shared Services to ensure all customers’ accounts are paid and no outstanding queries are held on file.
• Work closely with all members of the internal support department in the sharing & gathering of customer and product information.
• Continuously promote the business and its expertise to support sales activity.
• Communicate effectively with all other areas of the business as required including, Production Planners, Inventory Controllers, Accounts and Sales and Marketing Director to create a clear and concise process.
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• Being computer literate – experience of MS office in particular Word, Excel & Outlook
• Customer Service or Administration NVQ would be advantageous but not essential
• Previous customer service experience, ideally gained within a manufacturing environment
• Experience of dealing with customers via telephone and email communication
• Experience of general office administration & working closely with colleagues in other departments
• Fluent English – ability to communicate effectively with colleagues and understand both written and verbal work instructions
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What do we offer?

· Friendly atmosphere

· Employee of the Month Award (monthly and annually)

· Holiday entitlement 25 days plus Bank Holidays

· Company Sick Pay Scheme (available after 12 months of continuous service)

· Refer a Friend Scheme

· Cycle to Work and Home & Tech Scheme

· Employee Assistance Programme

· Employee Discount Platform

· Eye test vouchers

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Interested? If you have a can-do, will-do approach to join a hardworking, dynamic, passionate, manufacturing team, please send your CV today.

Job requirements
Ti piacerà lavorare in Saica se: Ti piace lavorare in team, supportare i colleghi e condividere le tue idee. È importante che tu apprezzi un ambiente di lavoro inclusivo che promuova e valorizzi la diversità. Hai aspettative elevate, ti impegni per la massima qualità e fornisci un servizio eccellente. Sei ambizioso, sei motivato a eccellere e a raggiungere i tuoi obiettivi. Sei aperto, trasparente ed esprimi la tua opinione. I requisiti specifici in termini di competenze ed esperienza saranno indicati nella descrizione del lavoro.