Customer Adoption Manager
- Full-time
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.
Qualifications :
Experience and Capabilities
Essential
Approximately two or more years of experience in B2B SaaS customer success onboarding implementation consulting project coordination product operations or a related customer-facing role.
Strong organisation and follow-through with the ability to manage actions deadlines documentation and multiple stakeholders.
Clear written and verbal communication and confidence facilitating working sessions with customers.
Comfort using data and customer evidence to monitor progress identify issues and prepare concise updates.
Customer-focused problem solving with the judgement to resolve routine issues and escalate material risks appropriately.
Good Excel capability and confidence learning SaaS platforms collaboration tools and operational workflows.
Ability to work across teams and maintain accuracy in a fast-moving environment.
Desirable
Experience in logistics transport supply chain freight audit finance operations or another complex enterprise process.
Experience delivering software training adoption activities or change communications.
Exposure to product analytics BI tools SQL or structured data validation.
Experience working with AI-enabled software or explaining analytical outputs to users.
Relevant degree or professional certification in business project management supply chain data or a related discipline.
Additional Information :
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.
Remote Work :
No
Employment Type :
Full-time
Experience: years
Vacancy: 1