Care Coordinator Trowbridge

Unfortunately, we are not able to offer Sponsorship.

Position: Care Coordinator

Responsible to: Registered Manager

Location: Trowbridge

Working Hours: Monday-Thursday 08.00-16.30, Friday 08.00-16.00

Organisation: Spire Homecare 2016 Limited

Spire Homecare is a reputable organisation committed to delivering exceptional homecare to individuals of all ages and backgrounds. We do not just aim to meet expectations — we strive to set the standard for outstanding care. Through compassion, professionalism, and a truly personalised approach, we support people to live safely, happily, and independently in their own homes. Our ambition is simple: to be the best at what we do, every day — by investing in our people, listening to our clients, and continually improving the quality of the service we provide.

About The Role

Job Purpose

The Care Coordinator plays a key role in ensuring the smooth, efficient, and high-quality delivery of person-centred care services. Acting as the main link between clients, care staff, and the office team, the postholder will coordinate care schedules, complete care assessments, reviews and risk assessments, maintain compliance with company policies and CQC standards, and ensure that every client receives safe, consistent, and compassionate support.

This role requires strong organisational and communication skills, a proactive approach to problem-solving, and the ability to build and maintain trusted relationships with clients, families, and colleagues.

Main Responsibilities

Care Coordination and Scheduling

• Plan and manage staff rotas efficiently, balancing client needs, staff availability, and service costs working alongside our care coordinators.
• Allocate and process new care referrals promptly and accurately.
• Ensure all client visits are appropriately staffed with trained and competent care workers.
• Monitor staff absences, holidays, and changes to availability, arranging cover as required.
• Distribute and maintain up-to-date schedules for both clients and staff.
• Manage and update the care management software system to ensure accurate and timely information.

Client and Staff Liaison

• Act as the first point of contact for care staff and clients regarding scheduling, service changes, and general queries.
• Build positive, professional relationships with clients, families, and multidisciplinary teams.
• Support new staff by arranging shadowing shifts

Service Development and Compliance

• Contribute to the ongoing growth and efficiency of the service through effective coordination and teamwork.
• Liaise with local authorities and health partners (including Wiltshire Council, NHS, and Community Teams) regarding referrals and care package management.
• Maintain awareness of CQC standards and support compliance within all aspects of the role.
• Participate actively in staff meetings and contribute ideas for continuous improvement.

Qualifications and Experience

• Previous experience in a healthcare or social care setting.
• Proven experience in rota coordination and staff scheduling.
• Strong knowledge of care planning and conducting client assessments.
• Excellent organisational, time management, and communication skills.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Level 3 in Adult Social Care or working towards this

Personal Attributes

• Compassionate, professional, and person-centred approach.
• Ability to remain calm under pressure and adapt to changing circumstances.
• Strong problem-solving and decision-making skills.
• Team player with a positive and supportive attitude.

Benefits:

· Competitive salary

· Professional development opportunities

Staff Benefits:

· 28 days paid holiday (inclusive of bank holidays); or pro rata for part-time staff

· Auto-enrolment pension contributions

· Blue Light care – national discount card

· Staff/Performance bonuses

Required Criteria

• Care plans: 1 year
• Care assessment: 1 year
• Care Coordination

About The Company

At Spire Homecare, we’ve built a reputation for reliable, person-centred care. Our team comprises fully trained carers and office staff who work passionately to support our clients’ independence. We deliver flexible care packages—from short visits to 24-hour live-in care—and tailor our services to each individual’s needs. Our care includes personal care, supported living, learning disability support, respite, dementia, live-in, and night care. We approach every assignment with dignity and respect, collaborating with both clients and their families to co-create care plans that truly reflect their wishes. Regulated by the CQC, we pride ourselves on delivering high standards of care in the comfort of your own home.

Company Culture

We foster a culture rooted in respect, empathy, and continuous professional development. At Spire Homecare, we listen — really listen — to both our service users and our staff. We encourage open dialogue, teamwork, and shared problem-solving. Training is ongoing, and we equip our carers with the skills they need to provide excellent care safely and confidently. We strive to create an environment where staff feel supported, valued and empowered, understanding that the quality of our care is deeply tied to how we look after one another. Our inclusive and caring approach ensures that everyone feels part of something meaningful.

Company Benefits

We believe that caring for our staff is just as important as caring for our clients. That’s why we offer competitive pay, flexible working patterns, and clear opportunities for progression. You will receive comprehensive training and ongoing professional development tailored to your role, whether you’re providing companionship support or complex live-in care. We also provide regular supervision, mentorship, and a caring, supportive management team. For many roles, we offer guaranteed hours, work-life balance, and the satisfaction that comes from knowing your work makes a real difference to someone’s life every day.

Vacation, Paid time off, Retirement plan and/or pension, Referral bonus, Long service recognition, Social Opportunities, Culture of recognition, On the job learning, Progression opportunities, Staff celebration events

Salary

£29,000.00 per year