Head of Service & Installations

• Head of Service & Installations
• Engineering Sector - W.Yorkshire

About Our Client

Our Client is an industry leading business within the business service and engineering sector who support a wide range and diverse customer base (B2B) across the UK

Job Description

• Own the end-to-end customer fulfilment process from post-sale handover through to installation and project completion
• Leadership of Order management team based internally, liaising with customer to manage updates and progress of order
• Leadership of Field based Engineers responsible for installing new customer orders
• Leadership of Scheduling team responsible for managing Engineer diaries, ensuring SLA's are achieved focused on timescales, first time install, and efficiency
• Oversee installation scheduling, resource planning, and field service deployment
• Ensure all products and services are delivered on time, within budget, and to the highest quality standard
• Work closely with commercial and sales functions to understand contractual agreements, commercial expectations and ensure continuity of service post sale
• Drive first-time installation success and minimise delays, rework, and customer disruption
• Ensure seamless communication between Sales, Engineering, Supply Chain, and Service teams
• Monitor order progress and proactively manage risks, bottlenecks, and customer expectations
• Ensure a market-leading customer experience throughout the delivery and installation life-cycle
• Ensure commercial viability across installations, through thorough planning efficiency and understanding customer needs
• Lead process improvement initiatives across order management, project delivery, and installation activities

The Successful Applicant

A successful Head Of Service & Installations should have:

• Experience managing both order management and installations based teams
• Proven experience leading service, installation, operations, or project delivery functions within an engineering, manufacturing, industrial, or technical environment
• Leadership of field based engineers
• Strong commercial acumen
• Budget management & P&L responsibility
• Strong understanding of service delivery, scheduling, resource planning, and project execution

What's on Offer

• Permanent Head Of Service & Installations position in West Yorkshire.
• 3 days on Site
• Salary of £70000 to £85000, dependent on the level of experience.
• Ability to grow and develop in role
• Extensive benefits package