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45 Park Lane
Guest Relation Coordinator45 Park Lane • London, United Kingdom
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Guest Relation Coordinator

Guest Relation Coordinator

45 Park Lane • London, United Kingdom
18 days ago
Job type
  • Full-time
Job description

Join us as a Guest Relations Coordinator at 45 Park Lane, part of the Dorchester Collection recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024, 2025 and 2026. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Coordinator you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

Our Guest Relations Coordinator is the creative artist of our hotel! Entrusted with caring for every detailing at amenities planning at 45 Park Lane. Though skilfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.

What you'll do

A day in the life of our Guest Relations Coordinator demands high levels of energy, creativity and passion. They need consistency even though the days are never alike; and creativity to tackle daily adventures.








You’ll love what you do and take pride in delighting our employees /
guests:







  • You
    will work closely with the Director of Guest Experiences and support them in managing
    the guest relations with our guests.
  • You will be responsible for welcoming guests
    warmly and professionally upon arrival at the hotel and create a positive first and last impression
    through attentive and personalised service.


  • You
    will engage with our guests and build lasting relationships whilst ensuring
    guests preferences are recognised.

  • As
    part of your responsibilities, you will be responsible for maintaining a
    detailed view of our guests. This will include researching guests,
    outreach to all guests, and ensuring teams are kept updated with
    pertinent information.

  • You
    will be supporting the Director of Guest Experience in organising activations
    and campaigns relates to out VIP guests.

  • You
    will use your creativity to support the guest amenities planning along
    with the Director of Guest Experience.

  • You
    will communicate professionally and efficiently with other departments
    and extended hotel team in order to ensure all guest have exceptional
    service.

  • You
    will also be responsible for reviewing daily arrival lists and identify
    VIP guests, returning guests and special occasions and coordinating VIP
    amenities, welcome cards, flowers and personalised in-room arrangements.

  • You
    will be able to handle guest complaints with empathy, discretion and
    professionalism and follow
    up with guests to ensure their concerns have been resolved.

  • You
    will be a master in anticipating guest needs and providing tailored
    experience.

  • You
    will be responsible for assisting with guests requests for
    transportation, restaurant bookings, local attractions, and other
    concierge services.

  • You
    will follow hotel policies, security procedures, and luxury service
    standards.




The items shared are the essence of a
day in the life of a Guest Relations Coordinator, but we'll make sure you are
provided with specifics on how we care for our hotel. The operational hours
of work are shift-based and may be subjected to change.

What you'll bring

  • Excellent
    verbal and written communication skills in English.
  • Organisation
    and time management skills.
  • A friendly, confident, and professional manner.
  • Strong interpersonal skills such as emotional
    intelligence and adaptability.
  • Excellent attention to detail and organisational
    abilities.
  • The ability to multitask and remain calm under
    pressure.
  • Ability
    to handle confidential information.
  • Administrative
    skills and office software competency including Outlook and Excel and Opera
    Cloud.
  • Positive
    and enthusiastic attitude.



A flexible approach to
working shifts, including weekends and public holidays
  • What you'll get
  • Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
  • Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
  • Employee Perks: Enrol from day 1 into our Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
  • Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
  • Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
  • Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process.


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Guest Relation Coordinator • London, United Kingdom