Reception & Customer Service Officer

About Our Client

Our client is a global success story, recognised for delivering industry-leading solutions across engineering and manufacturing markets. With a strong reputation, continued growth and a commitment to investing in their people, they offer the rare combination of long-term stability, career development and the opportunity to join a business genuinely going places.

Job Description

Our client is seeking a polished and customer-focused professional to become the face of their business. As the first point of contact for customers, suppliers, contractors and visitors, you will play a vital role in creating exceptional first impressions while supporting the day-to-day operations.

• Managing reception and front-of-house operations
• Greeting visitors and ensuring a professional customer experience
• Handling incoming calls, emails and customer enquiries
• Following up quotations and assisting with customer communication
• Coordinating meeting rooms, couriers and visitor registrations
• Providing administrative support to the Customer Service Team
• Maintaining accurate records and updating internal systems
• Building positive relationships with customers and stakeholders
• Supporting initiatives that enhance the overall customer experience

The Successful Applicant

To be considered, you will demonstrate:

• Previous experience in Reception, Customer Service, Administration or another client/customer facing role
• Outstanding communication and interpersonal skills
• A professional, approachable and polished presentation
• Strong organisational skills and the ability to manage competing priorities
• Confidence interacting with customers, suppliers and stakeholders at all levels
• A proactive mindset with the initiative to solve problems independently
• Intermediate Microsoft Office skills, including Outlook, Word and Excel
• Reliability, resilience and a genuine desire to grow alongside the business