AFTERNOON TEA ASSISTANT MANAGER - Harrogate

• AFTERNOON TEA ASSISTANT MANAGER - Harrogate* IntroductionAs the Afternoon Tea Assistant Manager at Grantley Hall, a distinguished five star estate nestled in the North Yorkshire countryside, you will champion the delivery of an iconic British tradition within a setting recognised for its world class hospitality, Michelin distinction and Forbes Travel Guide standards.

Guided by our values of accountability, boldness, collaboration and a relentless customer commitment, you will help create memorable, high quality experiences for our discerning guests.Responsibilities * Oversee the daily operation of the Afternoon Tea service, ensuring impeccable presentation, timing and guest satisfaction. * Lead, coach and schedule a team of tea attendants, fostering a collaborative environment that reflects our culture of continuous improvement. * Maintain strict adherence to health, safety and hygiene standards, conducting regular checks and audits. * Manage inventory of teas, pastries, crockery and related supplies, coordinating with the procurement team to minimise waste. * Collaborate with the culinary and beverage departments to develop seasonal menus and bespoke offerings that align with the estate's luxury positioning. * Handle guest enquiries and resolve any service issues promptly, always putting the customer first. * Prepare detailed service reports, analyse guest feedback and implement enhancements to elevate the Afternoon Tea experience. * Support the Head of Food & Beverage in training initiatives, ensuring all staff uphold the highest standards of service excellence. Skills & Experience * Proven experience in a senior hospitality role, preferably within luxury hotels or high end tea rooms. * Strong leadership abilities with a track record of developing and motivating teams. * Excellent knowledge of traditional and contemporary tea service, including menu planning and presentation. * Exceptional communication and interpersonal skills, with a keen eye for detail. * Ability to work flexibly, including weekends and holidays, to meet the demands of a premium service. * Sound organisational and problem solving capabilities, able to manage multiple priorities in a fast paced environment. * Commitment to upholding the highest standards of cleanliness, safety and guest satisfaction. * Passion for delivering a distinguished guest experience that reflects the heritage and luxury of Grantley Hall.