Evening Guest Experience VA – UK Short-Term Rental Company (15:00–23:00 UK time)

What youll do

• Reply to guest messages across Airbnb, Booking.com and Vrbo through our property management system, quickly and in polished, friendly British English.
• Help guests with check-in, access, Wi-Fi, parking and anything else during their stay.
• Coordinate with cleaners and maintenance contractors to resolve issues on the same day.
• Log maintenance jobs and guest issues accurately in Notion.
• Escalate urgent problems to the right team member, following our escalation process.
• Hand over clearly to the next shift so nothing gets missed.

Hours

• 15:0023:00 UK time, five days a week, including some weekends on a rotating rota.
• Thats roughly 09:0017:00 or 10:0018:00 in Colombia, Jamaica or Mexico, so its a normal working day where you are.
• 40 hours a week, long-term and ongoing.

About us

Just Stay manages around 50 whole-home holiday and serviced-accommodation properties across North West England. Were an Airbnb Superhost team, winners of Property Startup of the Year 2025, and were growing quickly. Our team is fully remote and spread across several countries.

Were looking for a reliable, full-time Virtual Assistant to cover our evening shift. Youll be the first point of contact for guests during the busiest part of the day, when most check-ins happen.

What were looking for

• Excellent written English. This matters most. Every guest reply goes out in our name.
• At least one year of experience in short-term rentals, hospitality or customer support.
• Calm and sensible when something goes wrong, such as a guest locked out at 10pm.
• Organised, dependable and comfortable working on your own.
• A reliable internet connection, a quiet place to work and a backup plan for power cuts.