Sea Logistics Reefer Customer Care Specialist

Job description: Are you an experienced Sea Logistics professional with strong UK customs clearance and Port Health expertise? We are looking for someone to join us on a 16-month fixed-term contract in this specialist role, where you will take ownership of the day-to-day coordination of sea freight shipments into the UK. Working closely with customers, hauliers, shipping lines, overseas agents and UK authorities, you will play a key role in ensuring smooth operations while leading the team in delivering a reliable, responsive and high-quality service to our customers. How you create impact

Act as the first point of contact for customers, hauliers and overseas agents, coordinating daily operational activities. Manage customs clearance for sea freight shipments entering the UK through various ports. Provide customers with accurate and timely updates on shipment arrivals and merchant haulage deliveries. Liaise with Port and Plant Health, Port Authorities and UK Border Force to resolve clearance issues. Process CHED-D, CHED-P, CHED-PP and organic applications accurately and efficiently. Coordinate with shipping lines regarding DROs and other operational enquiries. Manage customer invoicing following delivery and liaise with the Accounts team regarding shipping line pre-payments. Lead and support the team to ensure excellent customer service and prompt responses to customer and service provider queries. What we would like you to bring

Proven experience in customs clearance of sea freight shipments entering the UK through various ports is essential. Hands-on experience working with Port and Plant Health, Port Authorities and UK Border Force on clearance matters is essential. Practical experience processing CHED-D, CHED-P, CHED-PP and organic applications is essential. Previous experience within Sea Logistics, freight forwarding or a closely related operational environment. Strong customer service skills with the ability to communicate confidently with customers, authorities and service providers. Excellent written and verbal communication skills in English. Ability to work effectively under pressure, manage multiple priorities and maintain a high level of accuracy. Good Microsoft Office and systems skills, combined with flexibility around working hours during busy periods and availability for occasional after-hours calls. What's in it for you

As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. Enhanced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation

TPBN1_UKTJ