Clinic Automation Lead

The hardest part of clinic automation is rarely the software. It is finding the real process underneath five systems, three workarounds, and a team that has learned to compensate silently.

You will be the person in the room who can turn that reality into a clear operating model. You will earn trust with owners, clinicians, practice managers, and front-desk teams, then help the product team build the smallest change that actually closes the gap.

What you will do

• Run discovery inside clinics through observation, interviews, record sampling, and patient-journey mapping.
• Quantify where patients and work are being lost across enquiry, booking, diagnostics, treatment, rebooking, and follow-up.
• Define each workflow's trigger, owner, timing, success event, exception route, and stop condition before anything is automated.
• Translate findings into implementation briefs that engineering and clinic teams can both use without interpretation.
• Lead weekly clinic working sessions, surface decisions early, and keep scope tied to the agreed operational outcome.
• Measure adoption and funnel change after launch, then decide whether to improve, expand, or stop the workflow.

You will probably thrive here if

• You have led operations, transformation, implementation, or service design in healthcare, a regulated service, or another high-trust environment.
• You can move between a director-level commercial conversation and the detailed reality of a front-desk queue without losing either perspective.
• You are excellent at separating a people problem, a process problem, a data problem, and a software problem.
• You write clearly, facilitate decisions, and are comfortable saying that a workflow is not ready to automate.

What good looks like

• Within 30 days, you can map a clinic journey and identify the evidence needed to choose the first workflow.
• Within 90 days, you have led a clinic through discovery and into a controlled launch with clear owners and baselines.
• Within six months, your playbooks make discovery faster while preserving the judgement that each clinic needs.

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