Healthcare Support Worker

Job summary
To provide skilled clinical and care support as an integral member of the Primary Care Network Enhanced Health in Care Homes multidisciplinary team. The post holder will work alongside GPs, nurses, occupational therapists, physiotherapists, pharmacists, care coordinators, care home staff, dietician and wider community services to support proactive, personalised and coordinated care for residents of nursing and residential care homes including those registered for people with learning disabilities and mental health issues.

The post holder will undertake a defined range of delegated clinical interventions following appropriate training and competency assessment, support ward rounds and multidisciplinary reviews, contribute to personalised care and support planning, monitor residents condition, recognise deterioration or changes from baseline and escalate concerns promptly to an appropriate registered clinician.

Main duties of the job
Key Responsibilities

• Ward Round and MDT Support: prepare for planned care home ward rounds, support clinicians with delegated observations, assist with follow-up of actions and identify residents who may require review.
• Personalised Care and Support Planning: contribute to personalised care and support plans covering mobility, function, nutrition, hydration, continence, skin integrity, cognition and general wellbeing.
• Clinical Observations and Delegated Interventions: undertake and record delegated observations following training and competency assessment, including blood pressure, pulse, respiratory rate, temperature, oxygen saturation, weight and blood glucose; screen for malnutrition using the MUST tool; undertake venepuncture, urinalysis and ECG recording where trained and authorised.
• Recognition of Deterioration and Escalation: recognise and report changes from a resident's normal baseline and escalate abnormal findings promptly to an appropriate registered clinician.
• Frailty, Falls and Functional Support: support frailty monitoring, reinforce mobility and falls-prevention programmes and report changes in residents' ability to transfer, mobilise or complete activities of daily living.
• Long-Term Conditions and Preventative Care: support monitoring of residents with diabetes, hypertension, COPD and heart failure, and contribute to health promotion activity.
• End of Life and Anticipatory Care: support compassionate, person-centred end-of-life care within the scope of the role.
• Hospital Discharge and Admission Avoidance: support residents returning from hospital by checking follow-up actions are in place and monitoring after discharge.
• Communication and Care Coordination: act as a practical link between care homes and the PCN Care Home Team and maintain accurate, confidential clinical records.
• Quality, Safety and Governance: work in accordance with clinical governance, safeguarding, infection prevention and control, and information governance requirements.
• Pre-Visit Advance Care Planning (ReSPECT and GSF) Support: complete pre-visit preparation using the GSF Proactive Flags framework and assist clinicians with ReSPECT form reviews.

Key Requirements

• Level 3 qualification in Health and Social Care, Clinical Healthcare Support or equivalent knowledge and experience.
• Experience of providing direct care or clinical support in an NHS setting.
• Able to undertake delegated clinical observations and interventions following training and competency assessment.

Benefits of working for PICS
We offer a comprehensive package which includes:

• NHS Pension 2015 Scheme (subject to eligibility)
• Alternative government-based scheme (subject to eligibility)
• Competitive leave entitlement including maternity, paternity and adoption leave, study leave allowance, and sickness provisions
• Access to education and training opportunities, depending on your role
• Working in a multi-disciplinary team with support from a wide variety of professionals
• A flexible approach to a work-life balance
• Cycle to work scheme (subject to eligibility)
• Access to Blue Light Card scheme
• All staff events and conferences
• Staff engagement (Wellbeing Group, EDI Network, Staff Focus group)
• Free parking across many sites
• Personalised induction into the company and job role

Salary: Depending on experience £25,760 - £27,476 pro rata
Contract: Permanent
Working pattern: Full-time, Part-time
Closing date: 08 November 2026
Reference number: E0220-26-0015NW

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Apply through our website.