Assistant Service Manager

Job overview

The Assistant Service Manager (ASM) is an essential role that provides operational management to Paediatrics within WLCH at the Imperial sites. The ASM is responsible for managing teams and national projects such as RTT (Referral to Treatment) improvement and clinical data reporting. The ASM has line management responsibilities, provides operational support to senior management and clinical teams, and maintains robust quality and safety standards.

You are expected to support the Service Delivery Manager to ensure the needs of the services and patients are met. As the ASM, you should be organised and have a strong ability to manage multiple work-streams concurrently.

You will be responsible for delivering high-quality, efficient patient services within defined clinical areas while supporting the Operational Management Team in service management. You will work collaboratively with clinical and nursing teams to achieve performance and quality targets, contribute to Directorate objectives, and lead agreed service improvement initiatives. In addition, you will collect, audit, analyse, and report complex clinical data for internal use and external registries, ensuring compliance with regulatory and accreditation requirements.

The role also involves maintaining specialist databases, supporting benchmarking and reporting to NHS England, contributing to research and audits, and providing effective line management, including staff appraisal, training, and development aligned with organisational goals.

Main duties of the job

• Responsible for the delivery of high quality and efficient patient services in defined clinical areas.
• Work with teams to ensure improvement of performance and other local/national clinical/non-clinical targets and requirements.
• Collaboration with nursing, clinical and other clinical divisions to achieve agreed performance, productivity targets and clinical quality indicators.
• Work on mutually agreed projects as delegated by Operational Managers to ensure the effective provision of high-quality services.
• Ensure that line management of staff is undertaken professionally and that each member of staff has an appraisal and development and training plan consistent with Directorate and Trust objectives.
• Work with services to capture accurate coding and activity and identify any missed opportunities for activity capture.
• Complete statutory/commissioner reporting requirements, inc. quarterly submissions to NHSE and annual activity reporting.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

Education and Qualifications

Essential criteria

• Qualifications Educated to degree level or equivalent experience.
• Qualification in Management such as First Line Managers Diploma or equivalent experience.

Desirable criteria

• Diploma in specialist subjects such as management, information systems or Institute of Health Records and Information Management (IHRIM)/ or willingness to study for this.
• Evidence of undertaking continuous professional development.

Experience

Essential criteria

• Demonstrable management experience (people and processes).
• Experience of NHS acute Outpatient / Inpatient processes, waiting list management, and capacity planning.
• Knowledge of Patient Administration System and other relevant Trust system.
• Experience of leading projects and presenting progress, outcomes and recommendations to a range of stakeholders.

Desirable criteria

• Experience of using Cerner or other relevant Trust systems.

Skills and Knowledge

Essential criteria

• Able to defuse situations involving verbal abuse, bullying, harassment and crisis management.
• Knowledge of business management policies, procedures, and practices acquired through education, professional qualifications or experience.
• Information analysis skills and knowledge of using data to improve services, including a proven ability to interpret, manipulate and present data.
• Ability to train, supervise, support and develop staff.

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on

We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).

Vacancy Closing Date

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

Application numbers

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.