Senior Solutions Engineer

Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

The position for Senior Solutions Engineer provides technical support to all EMEA Region Solutions Engineering activities and is responsible for developing and delivering innovative and effective solutions that meet existing customer needs and drive business growth. This role is specifically focused on helping close existing hyperscale and enterprise business via data center and product knowledge, solution design, quoting, exceptional presentation skills, and leading tours of the NTT Data GDC facilities. The Senior Solutions Engineer will ensure the highest standards of technical excellence and customer satisfaction, contributing to the overall success of the organization. This role requires a technical oriented thinker with a deep understanding of infrastructure engineering as well as MEP systems, and customer requirements, who can build trust, and work collaboratively across various internal and external stakeholders.

What we are looking for

As the position for Senior Solutions Engineer , you will provide technical support to all EMEA Region Solutions Engineering activities and is responsible for developing and delivering innovative and effective solutions that meet existing customer needs and drive business growth. This role is specifically focused on helping close existing hyperscale and enterprise business via data center and product knowledge, solution design, quoting, exceptional presentation skills, and leading tours of the NTT Data GDC facilities. The Senior Solutions Engineer will ensure the highest standards of technical excellence and customer satisfaction, contributing to the overall success of the organization. This role requires a technical oriented thinker with a deep understanding of infrastructure engineering as well as MEP systems, and customer requirements, who can build trust, and work collaboratively across various internal and external stakeholders.

This role is primarily remote, with occasional on-site collaboration as required - limited travel may be required up to 10%. In this role, you will be flexible to work across global time zones.

What will you do?

• Based in the EMEA region and reports to the Director of Central Solutions Engineering Services and works closely with NTT Data GDC Sales Representatives to develop a thorough understanding of existing customer technical requirements particularly electrical, mechanical, fiber network systems
• Executes the technical solutioning of existing hyperscale/enterprise client requirements in alignment with NTT Data GDC company goals and objectives
• Gathers existing client technical requirements and collaborates with other NTT Data GDC teams including Subject Matter Experts, Service Operations, Client Success Managers to oversee the development, design, and delivery of complex MEP, BMS, Fiber Network solutions, ensuring they meet the highest standards of quality and performance
• Leads the preparation of the technical response package for existing client requests and communicates solutions back to the client in a timely manner
• Works with the Service Operations/FitOut teams to implement solutions in existing spaces
• Demonstrates expert understanding of MEP, BMS, Fiber Networks data center design concepts and differentiators (liquid cooling, maintainable fault tolerant power, security redundancy, etc.)
• Supports NTT Data GDC Legal teams in contract and lease reviews, ensuring terms align with both the customer's and NTT Data GDC requirements
• Works closely with NTT sales representatives, product management, SMEs, operations, legal, and customer support teams to ensure seamless integration of solutions and successful project delivery

What are we looking for?

• Exceptional problem-solving and analytical skills, with the ability to think strategically and make data-driven decisions
• Able to mark-up electrical and mechanical single lines, as well as floor plan layouts of equipment and systems in AutoCAD, Bluebeam or other drafting software
• A thorough understanding of modern data center and IT client topologies, design requirements, and environments with a primary focus on wholesale customers and their data center requirements
• Proficient with software application such as AutoCAD, CFD Modeling, Visio, Word, Excel, Power Point, Project Outlook, SharePoint and Salesforce
• Comfortable speaking/presenting to groups of all sizes
• Able to work in a team/cross-team/multi-site environment
• Manages stress and/or fast-pace effectively
• Excellent problem solver/creative thinker
• Engages customers to extract crit

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