Assistant Aftersales Manager

Assistant Aftersales Manager Mervyn Stewart Belfast

This is an exciting and exceptional opportunity for a pro-active and enthusiastic Service Advisor/Parts Advisor looking for progression into an Aftersales Management role to join the Mervyn Stewart team. A proven track record in all aspects of After Sales will be needed with a minimum 2 years experience in an Aftersales department within a franchised car dealership. Excellent communication, organizational and team building skills and a high level of commercial awareness will be required.

Excellent remuneration package, bonus earning opportunities and company car

In every aspect of our retailing, the aim is always to exceed customer expectations and so customer care is of paramount importance in this role. You will be leading from the front to ensure that our customers receive the best possible experience.

Communication is key within our dealership, not only to ensure a 5-star customer experience but to build solid working relationships with suppliers, customers, and colleagues.

About The Role

Role and Responsibilities

• Ensuring the smooth running and day to day activity of the Service & Parts department.
• Effective stock management to provide an efficient service to our workshop as well as our trade/retail customers.
• To support the efficient and profitable operation of the Service & Parts department.
• Developing relationships and providing great product knowledge and creating an exceptional customer experience.
• Supporting the Service department with the booking of customer vehicles in for service, maintenance and repairs liaising with the workshop to manage daily workload.
• A full and valid UK driving licence will be required

This is a dual role and the ideal candidate will have previously worked as a Service or Parts Advisor and looking to take their first step into management.

What we offer

• An excellent salary
• ·Bonus earning opportunities
• Company car
• Company Pension Scheme
• 30 days annual leave including statutory holidays, increasing with length of service.
• Manufacturer-backed training and career development programmes.
• Employee discounts across the business.
• Long service recognition awards.
• Staff celebrations, social events, and annual company awards.
• Genuine opportunities for career progression within a growing business.
• A supportive and inclusive culture where achievements are recognised and valued.

So what are you waiting for?

Mervyn Stewart is an Equal Opportunities Employer. We are committed to providing secure and rewarding employment in a positive workplace where every colleague is valued, respected, and recognised for their contribution.

Mervyn Stewart reserves the right to enhance the selection criteria to assist with shortlisting. Applications may close early once a suitable number of high-quality applications have been received.

Required Criteria

• A full and valid UK driving Licence
• Excellent customer service record
• Minimum 2 years' experience in an Aftersales department within a franchised car dealership
• Effective operation of Dealer Management Software
• Demonstrate ability to be a great team player
• Great communication skills

Desired Criteria

• Knowledge of Warranty Procedures
• IT Skills

Skills Needed

Audit Regulation Awareness, Establishing Rapport With Clients, Planning & Scheduling, Prioritisation, Data Entry and Basic Computer Skills, Ability to Identify and Anticipate needs, Keeping People Informed, Building Teams

About The Company

Welcome to Mervyn Stewart one of Northern Irelands long established family run car dealerships. At our award-winning dealerships in Belfast, Conlig and Bangor we represent Suzuki and MG giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include Motability, Fleet, Servicing and maintenance. Our range covers a broad spectrum of cars to suit all needs, petrol, diesel, electric or hybrid and our highly trained and friendly sales team make purchasing your new vehicle as easy as possible whether that be physically, in one of our showrooms, or online.

Company Culture

At Mervyn Stewart we are a locally owned family business on the lookout for talented, innovative and ambitious individuals to join our team. Mervyn Stewart jobs offer opportunities across a broad ranges of disciplines with great career development. We continue to grow as a trusted independently run automotive company in Northern Ireland. Mervyn Stewart works in partnership with manufacturers Suzuki and MG.

Company Benefits

At Mervyn Stewart we have over 80 talented staff across our various sites; at its heart Mervyn Stewart is still very much a family company. We are proud that so many of our people stay with us and develop their careers at Mervyn Stewart over the long term. Over 20% of our staff have completed between 10 and 40-years’ service with the company.

At Mervyn Stewart, we believe in rewarding hard work with more than just a paycheque! So, in return for the commitment which makes Mervyn Stewart a success, we like to repay the value our colleagues give us by giving back a sense of security and support. The rewards and benefits available at Mervyn Stewart are just one of the ways we can support you in achieving a healthy work/life balance. From our holiday purchase scheme to our staff recognition awards, we want you to feel comfortable in a role and a company where you are not just an employee but a valued, known, member of the team.

Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Open office, Competitive salary, Long service recognition, Perks Card, Wellbeing Scheme, Employee Recognition Scheme, Annual performance review, Culture of recognition, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Long service awards, Service recognition increases to annual leave, Staff celebration events, Company employee App

Salary

Starting from £35,000.00 per year