SC Service Designer

Service Designer (SFIA 4 / SFIA 5) Location: Remote Clearance: Active SC Contract: Until March 2027 Rate: £475 or £540 per day Inside IR35 DOE iO are supporting a major Government programme and are seeking experienced Service Designers to help shape and improve user-centred public services. Key responsibilities include: * Designing end-to-end services across multiple channels and touchpoints * Mapping user journeys and service blueprints to identify pain points and opportunities * Working closely with User Researchers, Business Analysts, Product Managers and Delivery teams * Applying GDS principles and standards throughout the service lifecycle * Facilitating workshops and stakeholder engagement sessions * Using evidence and user insight to drive service improvements * Contributing to discovery, alpha, beta and live phases of delivery Key experience required: * Proven Service Design experience within Government, Public Sector or highly regulated environments * Strong understanding of GDS service standards and user-centred design * Experience creating service blueprints, journey maps and design artefacts * Ability to engage and influence a range of stakeholders * Active SC Clearance or a clearance that has recently lapsed This is an excellent opportunity to join a high-profile Government programme with long-term contract potential and fully remote working so if you're interested please respond with your most updated CV right away! Service Designer (SFIA 4 / SFIA 5) Location: Remote Clearance: Active SC Contract: Until March 2027 Rate: £475 or £540 per day Inside IR35 DOE JBRP1_UKTJ