Account Manager - Customer Services

Join a dynamic team where you become the trusted link between our customers and world-class calibration services, ensuring their needs are met with efficiency and professionalism. You’ll play a crucial role in maintaining strong relationships, resolving enquiries swiftly, and supporting seamless service delivery, all while contributing to a company committed to innovation and environmental sustainability. This position offers the chance to develop your customer service expertise, collaborate across teams, and grow within a global leader dedicated to quality and continuous improvement. About the RoleAs an Account Manager - Customer Services at Trescal, you will act as a key point of contact for our valued customers, ensuring their enquiries and requirements are managed efficiently and professionally. Your role will involve overseeing customer accounts, handling incoming calls and emails, and providing accurate information about our calibration services. You will support customers throughout their journey with us, ensuring a high level of satisfaction at all times. Responsibilities include managing and updating customer records using our bespoke systems, resolving queries promptly, and liaising closely with internal teams to deliver seamless service. You will also process orders, maintain account details, and support general administrative tasks. All duties must be carried out in line with company procedures and with a commitment to deliverin...