Wales Nursing Support Worker (Babies, Children and Young People)

Job summary
Join our dedicated Paediatric Team and help make a difference to children, young people and their families.

As a Part-Time Nursing Support Worker, you will work alongside Registered Nurses and the wider multidisciplinary team to deliver high-quality, compassionate care in a variety of settings, including ward and clinic environments. You will support children and young people throughout their care journey, ensuring their wellbeing, comfort and dignity are maintained at all times.

Working under the direction of the Ward Manager, Nurse in Charge or Registered Nurse, you will assist in the delivery of safe and effective care, contribute to a positive patient experience, and support families during their time with our services. You will be expected to work in line with the Code of Conduct for Healthcare Support Workers in Wales and All Wales Guidelines for Delegation.

This role requires excellent communication skills, a caring and professional approach, and the ability to work effectively as part of a team. On occasion, you may be required to work independently, using your initiative while remaining within the scope of your role and competence.

If you are compassionate, motivated and committed to delivering outstanding care for children and young people, we would love to hear from you.

Main duties of the job

• Maintain a high standard of care, adhering always to Cwm Taf Morgannwg UHB's policies, guidelines and procedures, and may be required on proposed changes to procedures and working practices.
• Accurately record temperature, pulse, respiratory rate, blood pressure, peak flow, height, weight, head circumference and oxygen saturation as required and be aware of normal and abnormal values, reporting to the Registrant/Medical Practitioner any changes or abnormal values.
• Following competence-based training; the post holder will undertake clinical tasks such as recording of vital signs.
• Ensuring that the needs of the child are paramount and to be aware of and adhere to Policies and Guidelines in relation to the Safeguarding of Children.
• Use effective communication skills, both written and verbal, when communicating with parents, carers and all members of the multi-disciplinary team including Registered Nurses, Physiotherapists, Occupational Therapists, Dieticians and Medical Staff, where there may be barriers to understanding e.g. hard of hearing, learning disability, English not the first language
• Adhere to the Health Board's Information Governance Policy.
• Utilise electronic patient information systems e.g. Myrddin, paper based records to update patient information and record observations and assessments.
• Occasionally participate in collecting appropriate data and statistics required for local audit and surveys.

About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Pay scheme: Agenda for change
Band: Band 3
Salary: £26,813 to £27,890 a year per annum, pro rata
Contract: Permanent
Working pattern: Part-time
Reference number: 110-ACS189-1026

Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

• Maintain a high standard of care, adhering always to Cwm Taf Morgannwg UHBs policies, guidelines and procedures, and may be required on proposed changes to procedures and working practices.
• Venepuncture and ECG training to support team or willingness to undertake training.
• Accurately record temperature, pulse, respiratory rate, blood pressure, peak flow, height, weight, head circumference and oxygen saturation as required and be aware of normal and abnormal values, reporting to the Registrant/Medical Practitioner any changes or abnormal values.
• Following competence-based training; the post holder will undertake clinical tasks such as recording of vital signs.
• Collect and transport clinical specimens as requested by the registered nurse.
• Respect the parents/carers individual values, beliefs and culture, adopting a non-judgmental attitude.
• Ensuring that the needs of the child are paramount and to be aware of and adhere to Policies and Guidelines in relation to the Safeguarding of Children.
• Answer the telephone in a polite and professional manner, adhering to the Welsh Language Standards, record messages accurately and ensure the information is conveyed to the Nurse in charge in a timely manner.
• Ensuring when answering the phone, no confidential information is given.
• Liaise with parents/relatives/carers to identify needs and obtain views regarding consumer satisfaction as directed by the Ward Manager.
• Use effective communication skills, both written and verbal, when communicating with parents, carers and all members of the multi-disciplinary team including Registered Nurses, Physiotherapists, Occupational Therapists, Dieticians and Medical Staff, where there may be barriers to understanding e.g. hard of hearing, learning disability, English not the first language.
• Report any complaints to the Nurse in Charge in a timely manner.
• Adhere to the Health Boards Information Governance Policy.
• Utilise electronic patient information systems e.g. Myrddin, paper based records to update patient information and record observations and assessments.
• Maintain accurate and legible signed records/computer records while maintaining confidentiality.
• Compile reports regarding patient care and management reports as and when required.
• Adhere to Health Board Policy on data entry, storage and retrieval of patient sensitive information.
• Occasionally participate in collecting appropriate data and statistics required for local audit and surveys.
• Undertake a range of clerical duties to support the nursing team including standard keyboard skills, photocopying, filing, faxing, preparation of documentation, archiving notes.
• Undertake the ordering of consumables/equipment under the direction of the ward manager.
• Maintain notice boards in the department with appropriate information promoting health and wellbeing.

This post is advertised as Welsh Desirable. Whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means being able to use Welsh in routine workplace situations, such as greeting customers, answering calls, responding to routine enquiries, providing information, arranging appointments and taking messages. Have a look at our Croeso Candidate booklet below for more information. If you have these Welsh language skills, please apply.

Person Specification
Experience
Essential: Has previous experience of being a HCSW within Paediatrics NHS
Desirable: Phlebotomy experience
Education
Essential: QCF/NVQ Level 3 in Health and Social Care
Desirable: Evidence of continued professional development
Skills
Essential: Ability to demonstrate a caring and compassionate approach
Desirable: Welsh language speaking/listening skills at Level 3 or above

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer details
Employer name: Cwm Taf Morgannwg University Health Board
Address: Children's Outpatient Department - Ysybty Cwm Cynon, Mountain Ash, Rhondda Cynon Taf, CF45 4BZ, United Kingdom
Employer's website: https://joinctm.wales/

Employer contact details
For questions about the job, contact: Ward Manager / Rheolwr y Ward, Leighann Barden, leighann.bardon@wales.nhs.uk, 01685728238

Closing date: 28 October 2026